The Withdrawal of BT Redcare Alarm Signalling Products

In a recent announcement, BT Redcare has shaken up the alarm signalling industry by declaring the cessation of new product sales by the end of February 2024. Moreover, all existing product services will come to an end on August 1st 2025, or earlier if contractual services are set to expire before that date.

This decision has significant implications for individuals and businesses with monitored electronic systems, particularly those employing automatic fire and security systems that rely on BT Redcare signalling products. The deadline for replacement is set for August 1st 2025, leaving users with the task of finding suitable alternatives before then.

For over three decades, BT Redcare has been a prominent provider of alarm signalling products, offering a diverse range including Redcare Classic, Classic Fire, GSM, Secure range (IP, Fire, Solo, Secure 2, Secure 3), Essential, Essential IP, Essential Extra, Advanced, Advanced Extra, and Ultimate.

Presently, an estimated 120,000 live systems utilise BT Redcare products, all of which will require replacement. Of these, 75% are older systems utilising analogue technology incompatible with the new digital fibre network. Consequently, these systems necessitate replacement by the end of 2025 regardless of the BT Redcare withdrawal. Alarm companies may have already initiated discussions with affected users regarding suitable replacements compatible with the fibre network.

The technical performance of BT Redcare products varies, and selection was often based on considerations made by alarm installers and, in some cases, insurers during system design and installation.

So, what should individuals and businesses do next?….

  1. Contact Your Alarm Company

If you’re affected by the BT Redcare withdrawal, reach out to your alarm company promptly to explore alternative alarm signalling options. Your alarm company should be able to advise you based on the specifications of your current system.

  1. Consult Your Insurer

If monitored alarm protection is a condition of your insurance coverage, consult with your insurer. Insurers may have specific performance requirements for alarm signalling systems, and it’s crucial to ensure that any replacement meets these standards. Replacement alarm signalling products should match or surpass the performance level of your existing system.

  1. Seek Guidance

Your alarm company, insurance broker, and insurers can offer further guidance and assistance throughout the transition process.

Despite the August 1st 2025 deadline seeming distant, it’s important to take action promptly. Delaying the replacement of monitored alarm systems poses a risk of leaving your property vulnerable to security breaches. Don’t wait until it’s too late; act now to safeguard your property and peace of mind.

For more information regarding the withdrawal of BT Redcare Alarm Signalling Products, please contact Sutcliffe & Co Insurance Brokers on 01905 21681 or alternatively email