Work For Us

KEY DUTIES / RESPONSIBILITIES:

1. To provide guidance to clients on the Completion of Certificates of Origin, EUR1, ATA Carnet’s Arab, Egyptian and other International Trade documents and process all documents via the relevant systems. (Training & Support will be provided)

2. To ensure that export documentation is completed in line with BCC accreditation requirements including the use of the E-Cert document application system.

3. To ensure formal undertakings are completed and up to date for all users of the documentation service and to ensure all registration compliance is completed with the British Chamber of Commerce for the Chamber Customs service.

4. To act in an advisory capacity to customers with regard to International Trade enquiries. This may include enquires relating to export documentation, export and import declarations, training, Translations, ATA carnets and Letters of Credit.

5. To build relationships and rapport with new and existing customers, using this and other sales and business development actions to grow leads and convert to new business – both new customers and increased volumes.

6. To secure bookings for International Trade Training courses.

7. To facilitate a comprehensive translation/interpreter service to businesses including the processing of enquiries and quotes in order to meet customer requirements.

8. To engage and commit to ongoing training, ensuring qualifications and knowledge on customs policies is up to date in order to carry out all the requirements of the role.

9. To complete data administration and validation tasks, including but not limited to: scanning, filing supporting documents, invoicing and data input into CRM and other relevant services systems. Keeping relevant documentation records in line with HMRC compliance requirements.

10. Assist with the marketing and social media content for the International Trade Department and ensure that members and clients are aware of the services available to them at all times.

GENERIC TASKS:

GENERIC CHAMBER GROUP TASKS:

1. To work closely with own team members to ensure that the Business Plan, Performance and Financial targets are achieved.

2. To keep updated with new literature and information in relation to International Trade and other Chamber services and maintain a thorough knowledge of new procedures.

3. To work closely with other team members in order to complement and support the organisation’s delivery and development.

4. Any other duties as directed by the International Trade Manager.

5. To ensure that any management information is entered onto the Chamber’s databases (CRM and Exchequer) on a regular continual basis.

6. To work closely with the Quality Manager and your team to ensure team-wide compliance to ISO9001. To facilitate improvements to the quality management system and to co-ordinate an annual review of quality documentation specifically relating to your department.

7. To adhere to and actively promote the Chamber Equal Opportunities policy.

8. At all times to work within the organisations Health and Safety policy and to ensure as far is reasonable that safe working practices are established, maintained and followed.

9. To work within and assist in maintaining IIP principles for the organisation. 10. To carry out any other duties as required by the business to achieve commercial objectives.

PERSON SPECIFICATION:

1. Ideally have experience within a similar Export Documentation or Customs role.

2. Must be, or be willing to undertake, BCC Certification standard for Export Documentation qualification, Chamber Customs services training/qualification & UKNATACO ATA Carnet training.

3. Must be customer and sales focussed with the ability to communicate confidently at all levels both within the Chamber and its external customers via telephone, e-mail and face to face.

4. Must have proven experience in roles which require accuracy, compliance and attention to detail, with the ability to work quickly to demanding deadlines.

5. Excellent time management skills and the ability to manage a range of different tasks and high volumes of transactions.

6. Must be willing to work flexibly according to demand and delivery of the service.

7. Must be IT literate in Microsoft Office and enjoy using computer based systems daily.

MOBILITY:

1. Ideally, a car owner with full driving licence.

KEY DUTIES / RESPONSIBILITIES:

1. To update the BetaDen Portal with details of events and booking time slots for each Programme Mentor to enable online bookings

2. To manage arrangements with Incubate Programme Mentors over their workshop and 1:1 sessions, ensuring rooms are booked as necessary

3. To ensure that accurate attendance records are maintained and liaise with the BetaDen Programme Manager over contract payments

4. To ensure the smooth running of the sign-up process for Incubate candidates, working with the BetaDen marketing and communications team.

5. To liaise with the Incubate participants over their attendance and to capture feedback after each session

6. To ensure there is an individual record of attendance for each programme participant, and to calculate the value of the support provided

7. To plan and deliver networking events catering to a wide audience, working closely with the BetaDen HQ marketing and communications team

8. To liaise with the BetaDen Incubate project team both at BetaDen HQ and at The Kiln CoWorking CIC

PERSON SPECIFICATION:

This is a part-time role 28 hours per week of which Wednesday and Thursday MUST be working days. Wednesdays and Thursdays must be worked on-site in The Kiln CoWorking space in central Worcester.

There is no flexibility to take Wednesdays/ Thursdays off when there are scheduled workshop or 1:1 sessions planned.

Some networking events will be lunchtime events, others will be early evening – we expect there to be a roughly 50:50 split. We anticipate delivering around 10 events over the course of the programme.

1. Excellent administrative skills and proficient in the use of MS Office

2. Ability to manage a range of different tasks with developed time management skills and experience of working to deadlines

3. Experience of arranging events

4. Experience of engaging with a wide range of people

5. Proactive, self-starter

6. Ability to communicate confidently, both verbally and in writing

7. Good people skills – there are a lot of stakeholders involved in this programme

MOBILITY:

Car owner with full driving licence not essential but post holder will be required to work from a central Worcester location (The Kiln CoWorking Space) with occasional travel to the Malvern Hills Science Park

The employing organisation for this role is the Herefordshire & Worcestershire Chamber of Commerce (HWCC). HWCC is a member-led, not for profit organisation working to support local business communities and our large network of Members. Finalists in the World Chambers Competition awarded one of the Sunday Times Best Not-for-Profit Organisations to Work for 2018 – 2021, and accredited at Investors in People Platinum level, these are exciting times to join us.

We are proud to look after our employees, as a Working for Carers member we understand the challenges faced by working carers. We also actively support our cadets, reservists and veterans through our HR policies, and we are committed to the Armed Forces Employers Recognition Scheme with a gold accreditation. We also have a team of Wellbeing Champions who dedicate their spare time to raise awareness and to support the workforce’s wellbeing. 

Job introduction:

We now have an exciting opportunity for someone to join our Events and Training team as a Events and Training Assistant, where you would support the Events and Training Department by proactively engaging with customers and supporting the administration and delivery of a range of Chamber of Commerce events and training courses.

JOB DESCRIPTION

POST: Events and Training Assistant 

REPORTING TO: Head of Events and Training

GRADE: £22,011 – £23,394

LOCATION: Worcester

WORKING HOURS: 37 hours per week 

Main responsibilities:

1. To assist with the day to day running of the commercial training department and room hire facilities including, arranging refreshments, greeting delegates and trainers, producing certificates, answering incoming enquiries, and arranging course materials.
2. To prepare all events prep materials including badges, delegates lists, attendee lists, IT equipment and event literature.
3. To proactively identify and make targeted contact to businesses to sell attendance at Chamber events and training courses (circa 2 hours per week) using marketing lists/attendance lists based on other events/courses.
4. To send links and passwords, presentations/materials and certificates/feedback forms and follow up emails for virtual events and training courses.
5. For the Business Expo October, to process all booking forms and collect all public liability insurance, health and safety documents and risk assessments.
6. To provide assistance onsite at certain events, in particular larger events including Business Exhibition and Awards ceremonies and conferences.
7. To complete generic administrative tasks within the events and training department including adding registered products on Dynamics, data cleansing and receiving speaker application forms.
8. To monitor the events and training inboxes and process event and training bookings and cancellations using the companies Dynamics system.
9. To process training feedback forms by scanning them into the system, and adding any information to Dynamics.
10. To assist in the research and preparation of reports. 

Ideal Candidate:

1. Educated to NVQ Level 3 (or equivalent) in Business Administration/Customer Service/Events Management.
2. Proficient in the use of Microsoft Office.
3. Should have proven sales experience and the ability to generate revenue.
4. Organised, with the ability to multitask and work effectively on several projects at any one time.
5. Drive, initiative and enthusiasm.
6. Must be customer focussed and have experience in a customer facing role.
7. Effective written and verbal communication skills.
8. Results driven.
9. Goal orientated.
10. Flexibility with regards to working hours.