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Recently being a finalist in the World Chambers Competition, awarded one of the Sunday Times Best Not-for-Profit Organisations to work for 2018 and being accredited at Investors in People Gold level, these are exciting times to join the Chamber of Commerce.

We offer an excellent benefits package which includes: 29 days holiday plus Bank Holidays, private healthcare and access to Perkbox discounts. We offer a range of work life balance policies and are an equal opportunities employer.

Please find our current vacancies below.

Account Executive

Salary: £18,500 + benefits

Location: Hereford

Full-time: 37 hours

The Herefordshire & Worcestershire Chamber of Commerce is a member-led, not for profit organisation which works to support the local business community and our network of members. Recently being a finalist in the World Chambers Competition, awarded one of the Sunday Times Best Not-for-Profit Organisations to Work for 2018 and being accredited at Investors in People Gold level, these are exciting times to join the Chamber of Commerce.

We have an immediate requirement for an Account Executive to join our existing business development and retention team.

As a membership organisation, we continually strive to ensure that our members receive a high level of customer service. This role acts as a first point of contact for enquiries and business leads, ensuring that our members’ needs are diagnosed and addressed or referred appropriately. 

You will be responsible for proactively managing a portfolio of Chamber members by keeping in regular contact, encouraging them to engage with our services by face-to-face, telephone and email, as well as attending regular networking events.

You will be required to generate business leads through agreed targeted marketing strategies to help to increase our membership and take responsibility for the management of our renewals process, including the administration of CRM activities with close liaison with our finance team to minimise membership debtors.

This is a key role for the organisation and we are looking for an enthusiastic individual, passionately committed to customer service and retention excellence who has proven previous experience in a targeted telesales and account management role together with highly developed client relationship skills. Knowledge and experience of marketing techniques, including using a variety of social media, e-shots and our technical client relationship management IT system is also required as is a sound commercial knowledge and superb organisational skills.

A full job description for this position is available here.

If you would like further information or would like to apply for the role, please send your up-to-date CV to Abigail Robbins (abigailr@hwchamber.co.uk) by no later than midday, Monday, 10 December 2018.

Should you be successful, interviews are scheduled to take place on Wednesday, 19 December 2018.

We offer an excellent benefits package which includes: 29 days holiday plus Bank Holidays, private healthcare and access to Perkbox discounts. We offer a range of work life balance policies and are an equal opportunities employer.

Executive Assistant

Salary: £23,000 (FTE) + benefits

Location: Worcester

Part-time: Circa 22.5 hours per week (working days to be mutually agreed)

The Herefordshire & Worcestershire Chamber of Commerce is a member-led, not for profit organisation which works to support the local business community and our network of members. Recently being a finalist in the World Chambers Competition, awarded one of the Sunday Times Best Not-for-Profit Organisations to Work for 2018 and being accredited at Investors in People Gold level, these are exciting times to join the Chamber of Commerce.

We have an immediate requirement for an experienced Executive Assistant to assist the Director of Business Engagement, providing a professional and comprehensive administrative support service.

This role will include promoting a professional image of the Chamber both internally and to external members, patrons, stakeholders, customers and Board of Directors, managing the Directors diary and arranging appointments to maximise effective use of time and minimise travel time, as well as organising travel arrangements.

You will review all Director correspondence (written and email), sifting, sorting, prioritising, initiating first responses where appropriate, selecting correspondence to be delegated for action and chasing to ensure requests are met within the required time scale. You will arrange client meetings, in particular for Patrons, Strategic members, high level prospects and strategic business engagement contract clients, typing up notes and recording on the organisation’s CRM system as required.

You will support the Director to provide key account management to the Patron members.  Maintaining regular contact with the Patrons and monitoring and managing the delivery of the action plans linked to each of their memberships.

You will also arrange and co-ordinate external events and corporate hospitality events as required, attending where necessary and recording all corporate hospitality and company CSR payments onto the relevant spreadsheet.  

The successful candidate will be proficient in the use of Microsoft Office, have the ability to manage a wide range of different tasks with developed time management skills and a proven ability to demonstrate appropriate levels of assertiveness when required, with the ability to communicate confidently at all levels (verbally and in writing) externally and internally.

The Chamber of Commerce offers an excellent benefits package which includes: 29 days holiday plus Bank Holidays, a non-contributory pension scheme and private healthcare. We offer a range of work life balance policies and are an equal opportunities employer.

A full job description for this position is available here.

If you would like further information or would like to apply for the role, please send your up-to-date CV to Kim Franklin (kimf@hwchamber.co.uk) by no later than 1st January 2019.

Should you be successful, you will be notified by email by close of play on Wednesday 2nd January 2019 with interviews taking place on Tuesday 8th January 2019.  

Become a Member

starting from £20 / month*

* for 1-5 employees

Or Contact our Membership Team
goodbusiness@hwchamber.co.uk 01905 673611

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