About Us

Herefordshire & Worcestershire Chamber of Commerce Business Guidance and Support

With over 180 years’ experience of working with businesses and offering business guidance, our Chamber is recognised as the 8th largest of 53 Chambers across the UK, accredited by the British Chambers of Commerce (BCC).

Herefordshire & Worcestershire Chamber of Commerce works with over 1,400 Members locally that include micro businesses, SMEs and multinational companies. With more than 37,000 businesses in the two counties, our Chamber of Commerce is acknowledged as being one of the most engaged when communicating with local enterprises about how we can support and further growth in the region.

Our membership remains truly representative of the diverse community across Herefordshire and Worcestershire, with over 50% of our membership employing less than 10 staff. Your success is central to everything that we do. It is our drive, our vision, our passion and by joining us you will be in good company.

herefordshire and worcestershire chamber business guidance team cutting a yellow cake

Our Vision:

“Working with the whole business community, to build sustainable economic growth in Herefordshire and Worcestershire”

Our Mission:

“To provide access to solutions that local businesses need in order to achieve their goals, through engaging, influencing and connecting. To be responsive to the external environment, offering responsive and relevant approaches”

“Without using the Chamber’s members directory we would not have found the Granary Hotel, and our clients would not be doing their work experience, the directory has allowed Mencap to have a much wider reach to employers in Worcestershire.”

Diane Hughes

Employment Facilitator, Mencap

Corporate Social Responsibility

We aim to use our links with businesses to promote and encourage community engagement and corporate responsibility. We believe that partnership working can enhance communications and understanding between different communities.

Charities and other voluntary/community organisations often approach the Chamber for support in promoting their activities, and to engage business people to support their development. The skills used to run and manage a business are useful in helping voluntary organisations to become sustainable. Our voluntary members can appeal for trustees or post a request for support on our website and use our weekly newsletter and publication to raise awareness amongst the business community.

View the Chamber’s Corporate Social Responsibility Policy

Our Commitment

Our Members come first

As an independent organisation funded by the subscriptions of our Members, and through the services provided to businesses in Herefordshire and Worcestershire, we understand the need to look after our Members and the wider business community.

Our complaints handling process

We are committed to maintaining a high quality of service for all of our customers but we do acknowledge that occasionally things can go wrong. When this occurs we have a formal customer complaints procedure in place to ensure that customers are treated fairly and openly. We will deal with all complaints in a timely fashion to ensure that a resolution is achieved.

For complaints, email: enquiries@hwchamber.co.uk

Contact the Chamber Business Development Team

01905 6733600 / 01432 803236

Equal Opportunities

Herefordshire and Worcestershire Chamber of Commerce are committed to eliminating discrimination and encouraging diversity amongst its workforce. Our aim is that all staff members will be truly representative of all sections of society and that each employee feels respected and able to give their best. At all times the provisions contained in The Equality Act 2010 will be adhered to.

Other Policies

Accreditations

British Chambers of Commerce Accredited

The Herefordshire & Worcestershire Chamber of Commerce is one of 53 accredited Chambers across the UK. We work to provide a respected voice to the business community as well as making sure their views are heard at government level.

Chamber of the Year

The Chamber was awarded ‘Chamber of the Year’ at the national British Chambers of Commerce’s annual Chamber Awards 2013 on 28th November 2013.

Mike Ashton, former CEO said: “This is excellent news for us and has come following an accumulation of 6 years of hard work building a Chamber of Commerce which truly looks after its members. I would like to thank all of the staff for their hard work, the Board for their support and the Members and businesses of Herefordshire and Worcestershire for both their support and drive to ensure that we provide the support they need.”

Investors in People standard

The Chamber is accredited to the Investors in People standard, which is the benchmark of good people management practice. 16% of UK employers are accredited with Investors in People. Our attainment of Gold Accreditation recognises our commitment and investment to people management excellence.

ISO 9001 certification

Our ISO 9001 certification shows commitment to quality, customers, and a willingness to work towards improving efficiency. ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies, and prescribes systematic control of activities to ensure that the needs and expectations of customers are met. You can view our Quality Policy here.

Disability Confident Employer

The Chamber is proud to have been awarded the Disability Confident Employer accreditation, which aims to help employers remove barriers, increase understanding and ensure that disabled people have the opportunities to fulfill their potential and realise their aspirations.

Armed Forces Covenant

The Chamber is delighted to demonstrate our support for the Armed Forces Community by signing an Armed Forces Covenant.

Worcestershire Works Well scheme

The Chamber is proud to have achieved a Level 2 accreditation of the Worcestershire Works Well scheme, which enables local businesses to improve the health and well-being of their work force.

Good Recruitment Campaign

The Good Recruitment Campaign helps organisations benchmark their current recruitment methods and reinvigorate their strategies in order to attract the right candidate.

The Chamber is excited to be part of this initiative which is led by a collaboration of businesses that are continuously working towards improving the performance of their organisation.

Cyber Essentials Plus

Cyber Essentials is a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) that encourages organisations to adopt good practice in information security. It includes an assurance framework and a simple set of security controls to protect information from threats coming from the internet. Cyber Essentials aims to help organisations implement basic levels of protection against cyber attack, demonstrating to their customers that they take cyber security seriously.

Times Top 100 not for profit companies

The Chamber has been named as one of the top 100 Best-Not-for-Profit Organisations to Work for in 2018, 2019 and 2020.

In addition to this accolade, in the 2020 awards, the Chamber not only placed 20th in the Sunday Times top 100 Best-Not-for-Profit Organisations to Work for list but received a two star accreditation from Best Companies as well, which is a significant achievement for businesses as it shows that the organisation has “outstanding” levels of workplace engagement. The Chamber also won the award for “Best Improver” and placed 29th in the 75 Best Companies to Work for in the Midlands list, whilst being shortlisted for the Innovation in Engagement Practice Award due to the Time to Change work the Chamber undertakes.

These awards also extend to the support that the Chamber offers to its Members, recognising the hard-work each department puts in to provide the best level of guidance to the business community.

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