Bromsgrove-based family brokerage Jukes Insurance Brokers scooped the Customer Service Award in the prestigious 2021 UK Broker Awards last week.
Having provided customers with a premium service for almost 60 years, this is the second award win for the Jukes Insurance Brokers team this year; they were named Financial Services Company of the Year at the Midlands Service Excellence Awards in October.
James Godsall, Managing Director, said: “I’m thrilled that we’ve won the Customer Service Award at the UK Broker Awards. This award is for the whole Jukes Insurance Brokers team, and I can’t thank them enough for all their hard work and dedication. We couldn’t do what we do without them.
“We believe every individual and business deserves the best insurance protection for them, and it’s something we’ve been doing for almost 60 years. I’m proud to work with such a conscientious group of people who always go that extra mile for our clients.
“In the insurance industry, mergers and acquisitions continue to dominate headlines and this is perhaps a reminder that the world of community-based broking remains an exciting place to be. The team and I don’t believe in simply selling insurance policies – we believe in selling guidance and building long lasting relationships – and we’ll always strive to put our clients truly at the heart of everything we do.”
This approach is something that their customers value. The brokerage has received more than 1,600 reviews on the Reviews.io site with 99% of reviewers saying they would recommend Jukes Insurance Brokers.
James added: “Thank you to everyone who continues to take their time to leave us a review – the power that testimonials have for a business of our size should not be underestimated.”