Jobs Board

As both Treasurer and Trustee, you will oversee the financial administration of Worcestershire Association of Carers and advise the Board of Trustees on the Charity’s financial health. This will be carried out in line with best practice, in compliance with the organisation’s governing documents, any legal requirements and, where applicable, through liaison with the Chief Executive and Finance Manager.

About Worcestershire Association of Carers
Everyone cares for their families and friends. But some family members and friends need extra care and support due to illness, a disability or a condition. If you provide that care, you are an unpaid carer.

We are a registered Charity offering a range of support to unpaid carers, and health and wellbeing services both for individuals and the communities in which they live.

What we ask of our Trustees
We ask that all Trustees:
• Are able to commit to the aims, principles and policies of Worcestershire Association of Carers.
• Be willing and able to understand and accept their responsibilities and liabilities as a Trustee, and to act in the best interests of the organisation.
• Think creatively and strategically, exercise good independent judgment, and work effectively as part of the Board.

Trustees are expected to ensure that Worcestershire Association of Carers:
• Complies with and pursues its objectives as defined in its articles of association, charity law, company law and other legislation or regulations
• Applies its resources appropriately and in pursuance of its objectives
• Has effective and efficient administration
• Has financial stability
• Has a clear vision, mission and strategic direction and is focused on achieving these
• Makes decisions about the best use of its assets for the benefit of carers and the communities they live in

Main Responsibilities
1. To ensure an appropriate financial policy framework is in place to support the Charity’s financial decision-making
2. To oversee budgets, management account information and financial statements to the Board of Trustees
3. To ensure that proper accounting records are kept, and that financial resources are properly controlled, invested and spent in line with good governance, legal and regulatory requirements
4. To oversee the implementation and monitoring of financial controls and adherence to systems
5. To advise on financial reserves, cost‐management and investment policies
6. To monitor and advise on the financial viability of Worcestershire Association of Carers
7. To oversee the Charity’s financial risk‐management process
8. To chair the Finance Sub-committee in line with the Terms of Reference
9. To provide Board level liaison with the external auditors
10. To provide support and advice to the Chief Executive, and Finance staff
11. To present the audited accounts at the Annual General Meeting

Person Specification
We are interested in people who can demonstrate the following:
• A relevant financial qualification and ideally, experience of charity accounting
• Experience of financial management and oversight at a senior level
• Knowledge of or willingness to learn about the Companies Act and associated legislation, the Charities Act, Charity regulation and finance, including Charities SORP (Statement of Recommended Practice)
• An ability to analyse and analytically review financial data and proposals and examine and communicate their financial consequences
• A willingness to provide financial advice and support to the Chief Executive, The Board of Trustees and the Finance Manager when required, including with ad hoc enquiries
• Good verbal and written communication skills
• Willingness to be part of a team
• Eligibility to serve as a charity trustee

Commitment
There are 4 main board meetings per year plus an AGM and strategic planning day. The Treasurer will also chair the finance subcommittee which meets 4 times a year. The role of Trustee is unpaid although expenses for travel and out of pocket expenses may be claimed. It is not necessary to have previous Trustee or Board Committee
Experience, as full training and induction will be provided

We’re looking for bartenders (over 18) and waiters/waitresses to join our team this Christmas.

You’ll need to be available for Christmas Day and New Years Eve and be flexible with shift work/patterns.

ITS Industrial are recruiting for a skilled MIG Welder / Fabricator for our south Herefordshire based client.

We are seeking a candidate who is skilled in a Production MIG Welding workshop setting. Additionally, experience in fabrication would be an asset. Some agricultural knowledge will be beneficial.

Ability to read, understand and work from technical drawings is essential. You may be asked to perform a weld test at the interview stage.

Applicants MUST be able to drive and have access to their own vehicle due to the business being in a rural location. Flexible and positive attitude is required.

Immediate start available.

Temporary role initially for three months, leading to a permanent position for the right candidate.

£13.00 – £14.00 per hour. Depending on experience. Weekly Pay.

Hours: 7.30am-4pm Monday to Friday, 30 mins unpaid lunch break. Weekly pay.

No weekends.

If you possess the required skills and are eager to contribute to our team, we encourage you to apply for this exciting opportunity as a MIG Welder.

Chief Executive Officer

Pay: £45,000.00-£54,000.00 per year

Hours: 36 per week

Closing Date for Applications – 12 December 2025

Job Description:
We are seeking to appoint a new Chief Executive Officer, a pivotal leadership role guiding one of Worcestershire’s most respected advice services as it continues to evolve and grow.

For decades, Citizens Advice Wyre Forest (CAWF) has provided trusted, free, impartial, and confidential advice to residents across the Wyre Forest. As a proud member of the Citizens Advice network, CAWF champions fairness and social justice, helping people navigate complex challenges including welfare, debt, housing, immigration, and family issues.

With a dedicated team of staff and volunteers, CAWF delivers a multi-channel service that remains rooted in the community and committed to empowering local people. Now, with a strong foundation for future growth the organisation seeks a strategic and compassionate leader to guide it through the next stage of development.

The Role
Reporting to the Board of Directors, the CEO will provide visionary and hands-on leadership across all areas of the organisation. Key responsibilities include:
• Shaping and delivering the charity’s strategic and operational plans in collaboration with the Board and senior team
• Ensuring high-quality, accessible advice and support services that meet community needs and uphold CAS quality standards
• Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence
• Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification
• Strengthening partnerships and raising the profile of WFCAB across local, regional, and national networks
• Ensuring strong governance, compliance, and accountability in line with charity and company requirements
This is a hands-on leadership role that combines strategic oversight with a close connection to day-to-day operations and community impact. We can consider flexible working arrangements with some element of home working if this is desirable.

The Person
We are seeking a credible, values-led leader who brings:
• Strong commitment to the Aims and Principles of the CAB service
• A collaborative, resilient, and solutions-focused approach, underpinned by a genuine commitment to supporting people in need
• Experience of operating effectively at a senior level, ideally within a third sector or public service environment
• Proven leadership and people management skills, with the ability to inspire, delegate, and develop others
• Strategic and financial management experience, including business planning, budgeting, and fundraising
• Strong understanding of governance, compliance, and the charity sector regulatory landscape
• Excellent communication and influencing skills, with the ability to represent at all levels
• Experience of the advice sector, working with volunteers, or understanding the needs of the Wyre Forest communities would be an advantage.
Job Types: Full-time, Permanent

Benefits:
• Free parking
Work Location: Hybrid

Role profile

Job Title: Advice Services Manager
Responsible to: Chief Executive Officer
Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt
Caseworkers, Energy Advisor.

Hours: Full time – 36 hours (there is some flexibility for the right candidate)

Salary: £26,994 – £28,922 dependent on experience, pay award pending

Purpose of Job
You will support and lead the Senior Service Delivery Team who manage the day to day delivery of advice via multiple channels, which include, our call centre, responding to emails, web chats, and in person interviews with clients which may take place in the office or at outreach venues. You will ensure quality standards are maintained and reported upon within agreed timescales, and the Senior Service Delivery Team is managed effectively.
Within the scope of your knowledge (supervision, debt management advice, welfare and benefits advice) maintain your professional development and provide support and cover when needed.
Main Duties
● Responsible for maintaining timely access to all advice channels in the most effective way
● Responsible for maintaining the quality of our advice in line with our Quality of Advice Framework and IFR’s.
● Take part in a team approach to continuous improvement. Design and implement improvements to our advice processes based on best practice. When required, challenge the status quo and lead improvements by gaining buy-in from other team members
● Maintain an efficient and caring service that clients need, ensuring quality and performance targets are achieved and reported to the Board and external partners, to agreed timeframes
● Provide training, guidance and support to employees and volunteers on client records
● Line manage and lead a multidisciplinary team ensuring their training and development is monitored and they have the skills to perform their duties effectively through regular 1:1s and annual personal development reviews. Undertake regular team meetings to ensure good communication throughout the organisation
● Support the team in overseeing the use of volunteer advisers ensuring the service has sufficient, well trained volunteer advice resources to support clients
● Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are supported in the delivery of their duties
● Encourage good teamwork and lines of communication between all staff and volunteers
● Within the scope of your knowledge (supervision, debt technical supervision, debt management advice, welfare and benefits advice) provide support and cover when needed, including supporting contracts and projects outside of the generalist service
Research and Campaigns
● Ensure the advice team contribute to the development of social policy in line with our business plan
● Assist with social policy work as required by the organisation
Management duties
● Follow organisational policies when managing the employed and volunteer workforce, which can include, but not limited to, absence management, performance management, personal development reviews, retirement, maternity/paternity leave, disciplinary investigations/meetings/appeals
● Responsible for ensuring the delivery of outcomes against agreed objectives as detailed in the organisations Business Plan, and those detailed in partner and funder agreements
● Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations
● Attend regular internal and external meetings relevant to the role and to services at outreach locations

Learning and professional development

● Keep up to date with legislation relevant to the role, trends, ideas and thinking
● Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer
● Identify your own learning and development needs and plan to meet them
● Keep up to date with Citizens Advice aims, policies and procedures and ensure these are understood and followed
● Ensure that work reflects and supports the Citizens Advice service’s equity, diversity and inclusion strategy

Administration

● Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
● Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
● Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets
● Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts
● Develop and maintain effective administration systems and records relevant to the role
Other Duties and Responsibilities
● Act as key holder and open or close the building when necessary
● Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues; taking particular account of this at outreach and shared locations
● Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible
● Demonstrate commitment to the aims and policies of the Citizens Advice service
● Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes
● Comply with all Citizens Advice information assurance guidelines.
● As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service

We are looking for new volunteers to join our fabulous, growing team at Artrix Theatre in Bromsgrove. we require shifts for ushers, bar and box office.