Jobs Board

Wellbeing & Emotional Support Practitioner

Salary Band: £26,500 – £29,000 FTE per annum (pro rata)

Part Time Hours: 18.5 hours per week

Location: Hereford, Herefordshire

Contract Type: Permanent

Closing: Wednesday 22nd July 2026

Interviews: 27th and 28th July 2026

Join Our New Neurodevelopmental (ND) Service

About the role

ONSIDE is launching an innovative new Neurodevelopmental (ND) Service across Herefordshire providing early intervention, practical support and emotional wellbeing services for children and young people aged 0–25 years and their families.

Our vision is to create a neuro-affirming, person-centred service that empowers children, young people and families to understand and embrace neurodivergence, build on their strengths and access the right support at the right time.

Working as part of a multidisciplinary team, our practitioners will deliver support through community hubs, one-to-one interventions in homes and community settings, group programmes, parent workshops and partnership working with education, health, social care and voluntary sector organisations.

Who are we looking for?

We are looking for passionate and innovative individuals who believe in strengths-based practice and want to make a lasting difference to the lives of neurodivergent children, young people and families.

Whether supporting a young person to develop confidence, helping a family navigate local services, or working alongside schools and partners to create more inclusive communities, every member of our team plays an important role in improving outcomes and reducing inequalities.

If you are committed to delivering high-quality, neuro-affirming support and want to be part of shaping an exciting new service from the beginning, we would love to hear from you!

We particularly welcome applications from people with lived experience of neurodiversity, as well as parents, carers, and family members of neurodivergent children and young people. We believe lived experiences strengthen our services and helps us to deliver more inclusive, person-centred support.

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

The role of Wellbeing & Emotional Support Practitioner is a real career opportunity to support the children & young people in our communities!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Join our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/

Want to know more?

Please get in touch with Viv McLaughlin, Head of Children & Families Services, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Wellbeing & Emotional Support Practitioner

Salary Band: £26,500 – £29,000 FTE per annum (pro rata)

Part Time Hours: 25 hours per week

Location: Hereford, Herefordshire

Contract Type: Permanent

Closing: Wednesday 22nd July 2026

Interviews: 27th and 28th July 2026

Join Our New Neurodevelopmental (ND) Service

About the role

ONSIDE is launching an innovative new Neurodevelopmental (ND) Service across Herefordshire providing early intervention, practical support and emotional wellbeing services for children and young people aged 0–25 years and their families.

Our vision is to create a neuro-affirming, person-centred service that empowers children, young people and families to understand and embrace neurodivergence, build on their strengths and access the right support at the right time.

Working as part of a multidisciplinary team, our practitioners will deliver support through community hubs, one-to-one interventions in homes and community settings, group programmes, parent workshops and partnership working with education, health, social care and voluntary sector organisations.

Who are we looking for?

We are looking for passionate and innovative individuals who believe in strengths-based practice and want to make a lasting difference to the lives of neurodivergent children, young people and families.

Whether supporting a young person to develop confidence, helping a family navigate local services, or working alongside schools and partners to create more inclusive communities, every member of our team plays an important role in improving outcomes and reducing inequalities.

If you are committed to delivering high-quality, neuro-affirming support and want to be part of shaping an exciting new service from the beginning, we would love to hear from you!

We particularly welcome applications from people with lived experience of neurodiversity, as well as parents, carers, and family members of neurodivergent children and young people. We believe lived experiences strengthen our services and helps us to deliver more inclusive, person-centred support.

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

The role of Wellbeing & Emotional Support Practitioner is a real career opportunity to support the children & young people in our communities!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Join our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/

Want to know more?

Please get in touch with Viv McLaughlin, Head of Children & Families Services, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Wellbeing & Emotional Support Practitioner

Salary Band: £26,500 – £29,000 FTE per annum (pro rata)

Part Time Hours: 25 – 35 hours per week

Location: Redditch, Worcestershire

Contract Type: Permanent

Closing: Wednesday 22nd July 2026

Interviews: 27th and 28th July 2026

Join Our New Neurodevelopmental (ND) Service

About the role

ONSIDE is launching an innovative new Neurodevelopmental (ND) Service across North Worcestershire, providing early intervention, practical support and emotional wellbeing services for children and young people aged 0–25 years and their families.

Our vision is to create a neuro-affirming, person-centred service that empowers children, young people and families to understand and embrace neurodivergence, build on their strengths and access the right support at the right time.

Working as part of a multidisciplinary team, our practitioners will deliver support through community hubs, one-to-one interventions in homes and community settings, group programmes, parent workshops and partnership working with education, health, social care and voluntary sector organisations.

Who are we looking for?

We are looking for passionate and innovative individuals who believe in strengths-based practice and want to make a lasting difference to the lives of neurodivergent children, young people and families.

Whether supporting a young person to develop confidence, helping a family navigate local services, or working alongside schools and partners to create more inclusive communities, every member of our team plays an important role in improving outcomes and reducing inequalities.

If you are committed to delivering high-quality, neuro-affirming support and want to be part of shaping an exciting new service from the beginning, we would love to hear from you!

We particularly welcome applications from people with lived experience of neurodiversity, as well as parents, carers, and family members of neurodivergent children and young people. We believe lived experiences strengthen our services and helps us to deliver more inclusive, person-centred support.

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

The role of Wellbeing & Emotional Support Practitioner is a real career opportunity to support the children & young people in our communities!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Join our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/

Want to know more?

Please get in touch with Viv McLaughlin, Head of Children & Families Services, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

About the role
Join ONSIDE and discover the role as a Wellbeing & Emotional Support Practitioner and work within an organisation and be part of team of professionals working within Melo community hubs across Herefordshire to support children and young people (aged 0-25 years old) with their mental health and wellbeing.

A Wellbeing & Emotional Support Practitioner will work with children and young people providing early intervention and preventative emotional wellbeing and mental health services. Providing children and young people with the skills and techniques to better manage their own emotional wellbeing and improve their confidence and self-esteem. This will result in children and young people who cope better with stress, anxiety and life challenges, to enable them to participate fully in life

The Melo service works within the ‘i-THRIVE’ model to provide a diverse and broad range practical and emotional support options for children, young people, and their families.

*Please note, this role will require you to work 2 evenings a week and occasional Saturdays on a rotation

ONSIDE’S Benefits
26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?
We are looking for someone with experience of working with children and young people ideally in a behavioural change or support role context.

You will have a proven ability to identify and understand individual needs and the skills required to inspire change, build rapport and be creative in your approach. Along with ability to equip children & young people with tools and techniques to manage low level mental ill health, improve their confidence and create a personalised plan to address issues that are impacting negatively on their lives

As well as, have a passion for ensuring children and young people have access to the support and interventions needed to improve their lives and ensure that their best interests are at the heart of everything you do.

The role of Wellbeing & Emotional Support Practitioner is a real career opportunity to support the children & young people in our communities!

Someone like you?
If you embrace difference and operate with integrity.
If you are committed to fairness and justice.
If you are creative in your approach, can think around problems and find new ways to solve them.
If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Children & Young People Wellbeing Advisor

Salary: £25,250 – £27,250 FTE per annum (pro rata)

Part Time Hours: 8 per week (evenings included)

Location: Ross on Wye, Herefordshire

Contract Type: Permanent

This is a rolling advert.

Are you passionate about supporting children and young people to improve their mental health, emotional wellbeing, and life opportunities?

About the role

Join ONSIDE and discover the role as a Children & Young People Wellbeing Advisor where you will make a meaningful impact in the lives of young people facing mental ill health and wellbeing challenges.

As a Children & Young People Wellbeing Advisor, you will deliver support to 11–18-year-olds, helping them build resilience, confidence, and practical coping strategies.

Working as part of the Strong Young Minds Reaching Out programme, you will provide flexible, creative support across Ross on Wye, including one-to-one support, brief intervention approaches, group work and workshops.

You will support children and young people experiencing a range of challenges, including low -level mental ill health and emotional wellbeing concerns, self-harm and coping strategies, family conflict and relationship difficulties, school transitions and engagement, confidence, self-esteem and resilience, employment, education or housing concerns.

This role is key to ensuring children and young people have access to the right wellbeing support at the right time.

** This vacancy is contracted for 8 hours per week to be worked as follows;

Monday: 15:45–18:00 (2 hours 15 minutes)
Wednesday: 15:45–18:00 (2 hours 15 minutes)
Friday: 15:45–18:00 (2 hours 15 minutes)

Total delivery time: 6 hours 45 minutes

Remaining time: 1 hour 15 minutes, which can be used for planning, administration, or flexibly across the week as required.

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/
https://www.onside-advocacy.org.uk/strong-young-minds

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We’re looking for someone who is passionate about children and young people’s mental health and wellbeing, and who can build trusting, supportive relationships.

You will have experience working with children and young people, ideally in a wellbeing, youth work or mental health setting and can demonstrate the ability to engage, motivate and inspire young people.

You will need to have a good understanding of the challenges linked to mental ill health, emotional wellbeing, and early intervention and be creative in your approach to deliver effective support.

If you are someone is confident in developing personalised plans to improve wellbeing outcomes and are committed to putting young people at the heart of everything we do, we want to hear from you!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of, and passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

If you have any questions about the role or would like to discuss the working pattern before submitting an application, please get in touch with Fiona Williams, Deputy Head of Services by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Children & Young People Wellbeing Advisor

Salary: £25,250 – £27,250 FTE per annum (pro rata)

Part Time Hours: 23 per week (evenings included)

Location: Ledbury, Herefordshire

Contract Type: Permanent

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Are you passionate about supporting children and young people to improve their mental health, emotional wellbeing, and life opportunities?

About the role

Join ONSIDE and discover the role as a Children & Young People Wellbeing Advisor where you will make a meaningful impact in the lives of young people facing mental ill health and wellbeing challenges.

As a Children & Young People Wellbeing Advisor, you will deliver support to 11–18 year olds, helping them build resilience, confidence, and practical coping strategies.

Working as part of the Strong Young Minds Reaching Out programme, you will provide flexible, creative support across communities in Colwall & Ledbury, including one-to-one support, brief intervention approaches, group work and workshops.

You will support children and young people experiencing a range of challenges, including low -level mental ill health and emotional wellbeing concerns, self-harm and coping strategies, family conflict and relationship difficulties, school transitions and engagement, confidence, self-esteem and resilience, employment, education or housing concerns.

This role is key to ensuring children and young people have access to the right wellbeing support at the right time.

**This vacancy is contracted for 23 hours to be worked as follows;

Monday: 13:00–20:00 (7 hours)
Tuesday: 16:45–19:00 (2 hours 15 minutes)
Wednesday: 16:45–19:00 (2 hours 15 minutes)
Thursday: 17:15–19:45 (2 hours 30 minutes)
Friday: 13:00–20:00 (7 hours)

Total delivery time: 22 hours

Remaining time: 2 hours, which can be used for planning, administration flexibly across the week as required

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/
https://www.onside-advocacy.org.uk/strong-young-minds

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We’re looking for someone who is passionate about children and young people’s mental health and wellbeing, and who can build trusting, supportive relationships.

You will have experience working with children and young people, ideally in a wellbeing, youth work or mental health setting and can demonstrate the ability to engage, motivate and inspire young people.

You will need to have a good understanding of the challenges linked to mental ill health, emotional wellbeing, and early intervention and be creative in your approach to deliver effective support.

If you are someone is confident in developing personalised plans to improve wellbeing outcomes and are committed to putting young people at the heart of everything we do, we want to hear from you!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of, and passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

If you have any questions about the role or would like to discuss the working pattern before submitting an application, please get in touch with Fiona Williams, Deputy Head of Services by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Children & Young People Team Lead

Salary: £27,000 – £28,000 FTE per annum (pro rata)

Full Time Hours: 37 per week (include 3 x evenings per week)

Location: Hereford, Herefordshire

Contract Type: Permanent

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Are you passionate about improving the mental health and wellbeing of children and young people?

About the role

Join ONSIDE as a Children & Young People Team Lead to provide both hands-on service delivery and day-to-day team leadership, supporting a dedicated team and making a direct impact on young people’s lives.

This is a dual role combining team leadership and frontline delivery. You will lead and manage a team of Wellbeing Advisors, providing day-to-day supervision, support and motivation, coordinate service delivery across Herefordshire, ensuring high-quality, accessible support, lead the Young Ambassadors programme, supporting youth voice and volunteering opportunities and work with the Deputy Head of Services to monitor performance, analyse data and meet reporting requirements contributing to the development of the Strong Young Minds and Strong Young Minds Reaching Out services.

Alongside your leadership responsibilities, you will also deliver support directly to young people, providing one-to-one support, brief interventions, group work and workshops and supporting children and young people aged 11-18 years old with emotional wellbeing challenges, low-level mental health needs and self-harm and coping strategies.

** This is a full-time vacancy working 37 hours per week as follows;

Monday: 12:30–20:00 (Colwall based)
Tuesday: 09:00–16:30
Wednesday: 10:00–19:00 (17:00-19:00- Youth Provision support in Bromyard)
Thursday: 09:00–17:00
Friday: 12:30–20:00 (Colwall based)

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/
https://www.onside-advocacy.org.uk/strong-young-minds

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We are looking for someone who, has experience in line management or team leadership and has worked with children and young people in a mental health, wellbeing or youth work setting.

You will need to be able to engage, motivate and inspire both young people and staff and have a strong understanding of mental health, emotional wellbeing and safeguarding for children and young people and are confident in coordinating multi-site or community-based services.

You will be a supportive and approachable leader, who is highly organised, with strong communication and team coordinator skills.

If you are committed to putting young people at the heart of everything we do, we want to hear from you!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of, and passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

If you have any questions about the role or would like to discuss the working pattern before submitting an application, please get in touch with Fiona Williams, Deputy Head of Services by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Service Manager

Salary Band: £28,000 – £32,000 FTE per annum (pro rata)

Part Time Hours: 34 hours per week

Location: Hereford, Herefordshire

Contract Type: Permanent

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Make a Real Difference as a Service Manager!

Are you an experienced Services Manager in health and social care looking to make a meaningful impact? Or an Advocate looking to progress to the next level?

If you have an understanding of advocacy services, whether through lived experience or professional experience within health and social care and are passionate about supporting vulnerable adults, we’d love to hear from you!

About the role

ONSIDE is seeking an experienced, person-centred and values-led Service Manager to lead our statutory advocacy services in Herefordshire, alongside managing out-of-county advocacy provision.

You will play a vital role in ensuring vulnerable and disadvantaged people have their voices heard and rights upheld. Providing operational leadership supporting a team of advocates and volunteers delivering high-quality advocacy service that are safe, ethical and compliant. Supporting, coaching and line managing the team to achieve outstanding outcomes.

Your role will be ensuring adherence to statutory frameworks, safeguarding standards and legislation, while overseeing referrals, case management, service delivery and performance monitoring. Leading on quality assurance, evaluation and continuous improvement.

As the Service Manager, you will work closely with the Head of Services to drive service development, innovation and growth ensuring our work remains person centred, accessible and responsive to local need.

This is a fantastic career opportunity to make a real and lasting impact on people’s lives.

Learn More About Our Work

ONSIDE is a leading advocacy charity dedicated to empowering individuals across health and social care services. To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/advocacy-services

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We’re looking for a Service Manager with proven experience in team management and service delivery within a multi-disciplinary environment with a background in health and social care, charity sector, or advocacy services.

You will also require experience in supporting vulnerable or disadvantaged adults with a strong understanding of safeguarding, equality, diversity, and inclusion.

As a Service Manager you will need excellent communication and stakeholder management skills to include staff, peers, partnerships and other key stakeholders.

It is desirable to have knowledge of statutory advocacy such as IMCA, Care Act etc. and an understanding of legal and ethical frameworks within advocacy.

This is an excellent opportunity for an Advocate looking to progress their career or a health and social care manager to take a step into advocacy and make a lasting impact in their community.

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

Please get in touch with Sarah Mackay, Head of Adult Services by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Community Mental Health Link Worker

Salary: £24,500 FTE Per Annum (pro rata)

Part Time Hours: 16 hours per week

Location: Bromsgrove, Worcestershire

Contract Type: Permanent

Vacancy Type: Rolling Advert – interviews held on an ongoing basis

Are you looking for a role that can make a difference?

About the role

Join ONSIDE and discover the role as a Community Mental Health Link Worker and work within an organisation and be part of team of professionals working closely with District Council Services to support residents of Bromsgrove who are experiencing mental ill health to provide a person-centred approach that enables positive change, sustains tenancies and avoids homelessness.

A Community Mental Health Link Worker supports residents needs relating to mental health and the wider determinants of health and wellbeing and to help break down barriers for residents between housing, drug and alcohol support services, and primary and secondary mental health services.

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We are looking for someone who has experience of working positively with individuals and supporting them with mental ill health and has the ability to build trust with people. Someone who has an understanding and knowledge on the impact poor mental health can have on a person’s life and the complex social and emotional challenges they may face.

A Community Mental Health Link Worker will need great communication and organisation skills. And can be someone who has experience of mentoring or coaching and may have experience in facilitating one-to-one and group support.

If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Community Mental Health Link Worker is a real career opportunity to discover!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Community Mental Health Link Worker is a real career opportunity to support adults experiencing housing insecurity and poor mental health in your community!

At ONSIDE we’re committed to building a diverse, inclusive, and equitable organisation where everyone feels valued and supported.

If you’re passionate about our mission and excited by this role, but don’t meet every requirement, we still encourage you to apply — you could be just the right person to help us make a real difference.

As part of our commitment to fairness and equity, we don’t negotiate starting salaries. We operate a clear and transparent pay structure to ensure consistency and equal opportunity for everyone.

Want to know more?

Please get in touch with Katie Shrubb, Wellbeing Services Manager, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Children & Young People Wellbeing Advisor

Salary: £25,250 – £27,250 FTE per annum (pro rata)

Part Time Hours: 21 per week

Location: Hereford, Herefordshire

Contract Type: Permanent

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Are you passionate about supporting children and young people to improve their mental health, emotional wellbeing, and life opportunities?

About the role

Join ONSIDE and discover the role as a Children & Young People Wellbeing Advisor where you will make a meaningful impact in the lives of young people facing mental ill health and wellbeing challenges.

As a Children & Young People Wellbeing Advisor, you will deliver support to 11–18-year-olds, helping them build resilience, confidence, and practical coping strategies.

Working as part of the Strong Young Minds programme, you will provide flexible, creative support across communities in Herefordshire, including one-to-one support, brief intervention approaches, group work and workshops.

You will support children and young people experiencing a range of challenges, including low -level mental ill health and emotional wellbeing concerns, self-harm and coping strategies, family conflict and relationship difficulties, school transitions and engagement, confidence, self-esteem and resilience, employment, education or housing concerns.

This role is key to ensuring children and young people have access to the right wellbeing support at the right time.

Please note that selected positions will be required to work evening hours within the working week.

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/
https://www.onside-advocacy.org.uk/strong-young-minds

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We’re looking for someone who is passionate about children and young people’s mental health and wellbeing, and who can build trusting, supportive relationships.

You will have experience working with children and young people, ideally in a wellbeing, youth work or mental health setting and can demonstrate the ability to engage, motivate and inspire young people.

You will need to have a good understanding of the challenges linked to mental ill health, emotional wellbeing, and early intervention and be creative in your approach to deliver effective support.

If you are someone is confident in developing personalised plans to improve wellbeing outcomes and are committed to putting young people at the heart of everything we do, we want to hear from you!

Someone like you?

If you embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of, and passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

Please get in touch with Fiona Williams, Deputy Head of Services by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Housing Community Mental Health Link Worker

Salary: From £24,455 FTE per annum (pro rata)

Hours: 34 hours per week

Location: Redditch, Worcestershire

Contract: Permanent

Vacancy Type: Rolling Advert – interviews held on an ongoing basis

Make a Real Difference in Housing & Mental Health Support

Are you passionate about mental health, housing support, and helping people maintain stable tenancies? We’re looking for a Housing Community Mental Health Link Worker to join our growing team in Redditch.

This is a rewarding opportunity to support adults experiencing housing insecurity, poor mental health, and complex social challenges, helping prevent homelessness and improve wellbeing.

About the role

Join ONSIDE as a Housing Community Mental Health Link Worker. You will work closely with Housing Associations, NHS services, and community partners to provide person-centred mental health and housing support.

You will:

Support residents experiencing mental ill health, housing instability, and wider wellbeing needs
Help sustain tenancies and reduce the risk of homelessness
Act as a link between housing services, primary care, secondary mental health services, and drug & alcohol services
Support individuals to overcome barriers to accessing mental health and wellbeing support
Deliver one-to-one support and contribute to group-based interventions where appropriate
This role plays a vital part in addressing the social determinants of mental health within the community.

Why join us?

Our skilled staff and volunteers support over 15,000 people each year, and demand for our services is growing. This role offers a genuine career pathway in housing and mental health support, making a real impact in your local community.

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development
Who are we looking for?

We’re looking for someone who:

Has experience supporting individuals with mental health needs, complex needs, or wellbeing challenges
Can build trust and engage positively with people from diverse backgrounds
Understands how poor mental health can affect daily life, relationships, and housing stability
Has strong communication, organisation, and problem-solving skills
May have experience in mentoring, coaching, or delivering one-to-one and group support
Experience in housing support, community mental health, homelessness prevention, or social care is highly desirable.

Our values

You’ll thrive at ONSIDE if you:

Embrace difference and operate with integrity
Are committed to fairness, justice and inclusion
Enjoy thinking creatively and finding new ways to solve problems
Want a role you can be proud of and feel passionate about
Our values run through everything we do. If something isn’t right, we don’t just change systems – we reflect, learn and grow together.

If you’re looking for a job that you can be proud of, apply now. More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Housing Community Mental Health Link Worker is a real career opportunity to discover!

Want to know more?

Please get in touch with Katie Shrubb, Wellbeing Services Manager, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Wellbeing & Emotional Support Practitioner

Salary Band: £24,500 – £27,000 Full time equivalent per annum (pro rata)

Hours: 25-37 hours per week (To include evenings and Saturdays)

Location: Worcester

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

About the role

Join ONSIDE and discover the role as a Wellbeing & Emotional Support Practitioner and work within an organisation and be part of team of professionals working within Melo community hubs across Worcestershire (Bromsgrove, Redditch, Kidderminster and Worcester) to support children and young people (aged 0-25 years old) with their mental health and wellbeing.

A Wellbeing & Emotional Support Practitioner will work with children and young people providing early intervention and preventative emotional wellbeing and mental health services. Providing children and young people with the skills and techniques to better manage their own emotional wellbeing and improve their confidence and self-esteem. This will result in children and young people who cope better with stress, anxiety and life challenges, to enable them to participate fully in life

Learn More About Our Work

To learn more about the work we do please visit:

https://www.onside-advocacy.org.uk/
https://www.onside-advocacy.org.uk/melo

ONSIDE’s Benefits

26 days annual holiday + Bank Holidays
Pension Scheme
Company Sick Pay Scheme (after qualifying service)
Additional Maternity & Paternity Pay (after qualifying service)
24/7 Employee Assistance Programme
Access to premium Calm App
Employee Engagement Forum to ensure our employee’s voices are heard!
Your ‘Birthday Day’ Off
Supportive working environment & good work/life balance culture
Support with continuous professional development

Who are we looking for?

We are looking for someone with experience of working with children and young people ideally in a behavioural change or support role context.

You will have a proven ability to identify and understand individual needs and the skills required to inspire change, build rapport and be creative in your approach. Along with ability to equip children & young people with tools and techniques to manage low level mental ill health, improve their confidence and create a personalised plan to address issues that are impacting negatively on their lives

As well as, have a passion for ensuring children and young people have access to the support and interventions needed to improve their lives and ensure that their best interests are at the heart of everything you do.

The role of Wellbeing & Emotional Support Practitioner is a real career opportunity to support the children & young people in our communities!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Join our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

Want to know more?

Please get in touch with Jade Morgan, Children & Families Wellbeing Service Manager, by email [email protected].

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Client Support & Referral Practitioner

Salary Band: £25,000 to £27,500 FTE Per Annum (pro rata)

Part Time Hours: 18 – 25 hours per week

Locations: Hereford, Herefordshire

Contract Type: Permanent

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Make a difference from the very first conversation!

About the role

As part of an exciting expansion of our Single Point of Access team, we are looking for compassionate and skilled individuals to become the first friendly voice people hear when they reach out for support.

As a Client Support & Referral Practitioner, you will be the first point of contact for children, young people, families and vulnerable adults accessing a wide range of ONSIDE services. You’ll listen, gather information, assess needs, identify risk and provide advice and guidance to help people access the right support at the right time.

Every day brings something different. You may support a parent looking for help for their child, an adult seeking advocacy, a family navigating challenges, or an individual looking to access our neurodiversity services. Through effective triage, assessment and signposting, you’ll play a vital role in ensuring people receive the support that best meets their needs.

We are particularly interested in hearing from applicants who have existing knowledge, experience, or a strong understanding of neurodivergence and the needs of neurodivergent children, young people, adults, and their families. We believe lived experience strengthens our services and helps us to deliver more inclusive, person-centred support.

ONSIDE’s Benefits

26 days holiday + Bank Holidays
Pension & Company Sick Pay
Additional maternity/paternity pay
24/7 Employee Assistance Programme
Calm app access
Your birthday off
A collaborative, values driven culture
Ongoing professional development

Who are we looking for?

We are looking for someone with excellent customer service skills who is warm, empathetic and able to build rapport quickly while handling sensitive information with care. The successful candidate will have strong organisational skills and be confident using Microsoft Office and other ICT systems to accurately record information, process referrals and maintain records within ONSIDE’s case management system.

We are looking for someone who is adaptable and creative in their approach to supporting people with neurodivergence, mental ill health, disabilities or other complex needs, ensuring that each individual receives the support that is right for them. Experience supporting vulnerable children, young people, families or adults would be beneficial.

This role will suit someone who thrives in a supportive environment where compassion, calmness and clear communication make all the difference. We will provide comprehensive, tailored training to help you feel confident listening, triaging, recording information, assessing need, and connecting people with services that can make a real difference to their lives.

If you’re passionate, people centred and want a role you can truly be proud of, we’d love to hear from you!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

More people need our help than ever before. The role of Client Support & Referral Practitioner is a real career opportunity to support ONSIDE’s work and the impact our services have across the communities we serve.

Want to know more?

Please get in touch with Rebekah Harris, Access Hub Manager, by email [email protected].

ONSIDE celebrates diversity and inclusion. If you’re excited by the role but don’t meet every requirement, please still apply.

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

Client Support & Referral Practitioner

Salary Band: £25,000 to £27,500 FTE Per Annum (pro rata)

Part Time Hours: 18 – 25 hours per week

Locations: Worcester, Worcestershire

Contract Type: Permanent

This is a rolling advert.

Interviews will be scheduled on a rolling basis, and the advert will close upon successful appointment.

Make a difference from the very first conversation!

About the role

As part of an exciting expansion of our Single Point of Access team, we are looking for compassionate and skilled individuals to become the first friendly voice people hear when they reach out for support.

As a Client Support & Referral Practitioner, you will be the first point of contact for children, young people, families and vulnerable adults accessing a wide range of ONSIDE services. You’ll listen, gather information, assess needs, identify risk and provide advice and guidance to help people access the right support at the right time.

Every day brings something different. You may support a parent looking for help for their child, an adult seeking advocacy, a family navigating challenges, or an individual looking to access our neurodiversity services. Through effective triage, assessment and signposting, you’ll play a vital role in ensuring people receive the support that best meets their needs.

We are particularly interested in hearing from applicants who have existing knowledge, experience, or a strong understanding of neurodivergence and the needs of neurodivergent children, young people, adults, and their families. We believe lived experience strengthens our services and helps us to deliver more inclusive, person-centred support.

ONSIDE’s Benefits

26 days holiday + Bank Holidays
Pension & Company Sick Pay
Additional maternity/paternity pay
24/7 Employee Assistance Programme
Calm app access
Your birthday off
A collaborative, values driven culture
Ongoing professional development

Who are we looking for?

We are looking for someone with excellent customer service skills who is warm, empathetic and able to build rapport quickly while handling sensitive information with care. The successful candidate will have strong organisational skills and be confident using Microsoft Office and other ICT systems to accurately record information, process referrals and maintain records within ONSIDE’s case management system.

We are looking for someone who is adaptable and creative in their approach to supporting people with neurodivergence, mental ill health, disabilities or other complex needs, ensuring that each individual receives the support that is right for them. Experience supporting vulnerable children, young people, families or adults would be beneficial.

This role will suit someone who thrives in a supportive environment where compassion, calmness and clear communication make all the difference. We will provide comprehensive, tailored training to help you feel confident listening, triaging, recording information, assessing need, and connecting people with services that can make a real difference to their lives.

If you’re passionate, people centred and want a role you can truly be proud of, we’d love to hear from you!

Someone like you?

If you embrace difference and operate with integrity.

If you are committed to fairness and justice.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you’re looking for a job that you can be proud of and be passionate about. Please submit your application.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something’s not right, we don’t just change it. We change ourselves too.

Our amazing team of skilled staff and volunteers make a difference to the lives of over 15,000 people a year!

More people need our help than ever before. The role of Client Support & Referral Practitioner is a real career opportunity to support ONSIDE’s work and the impact our services have across the communities we serve.

Want to know more?

Please get in touch with Rebekah Harris, Access Hub Manager, by email [email protected].

ONSIDE celebrates diversity and inclusion. If you’re excited by the role but don’t meet every requirement, please still apply.

Please also access our guidance on how to apply to ONSIDE on our advert pages.

ONSIDE reserve the right to withdraw this vacancy before the closing date.

We are looking to recruit 2 part-time
Family Money Management Advisers (Family MMA)

Do you have experience in welfare benefits, debt, housing advice or money management? Are you passionate about helping families overcome financial hardship and build lasting resilience?

Join our dedicated team and make a real difference by:
Supporting families to maximise their income and manage their finances
Providing practical advice on benefits, budgeting and debt
Working alongside schools, Family Hubs and community organisations
Helping prevent financial crisis before it happens

We’re looking for someone who is:
Compassionate and non-judgemental
An excellent communicator
Organised and able to manage a varied caseload
Committed to empowering families
A driver with access to a vehicle

You’ll bring:
Experience in advice work (benefits, debt or housing)
A commitment to supporting vulnerable families
Strong partnership and people skills
A passion for making a positive impact

Closing Date: Tuesday 4 August 2026

For an application pack or an informal discussion about the roles, please email our Business Support Manager, [email protected]

The Board of Trustees is responsible for strategic direction, overseeing and governing, and is crucial for the effective functioning and success of West Mercia Women’s Aid (WMWA). Trustees are instrumental in ensuring that the organisation achieves its mission, maintains its integrity, and fulfils its obligations to its stakeholders and the community it serves.

We are looking to recruit an additional Trustee who has time to commit to this valuable strategic role. The succession planning of our Board is essential, and we are committed to its continual improvement. We are keen to recruit women who have skills and life experiences that complement and add value and diversity to our existing team of Trustees.

Trustees on our Board are passionate and dedicated to our role and mission, to our governance, and to providing strategic leadership. They work together as a team, have a variety of skills, talents, and life experiences, and come from all walks of life.

To further support our Board succession planning we are particularly keen to receive applications from women who have HR, property facilities or governance experience as well as those that would be comfortable, with support, to take on roles such as Committee Chair, Chair or Vice Chair of the Board in the future.

Herefordshire Heart Start are looking to recruit Trustees to join our charity to provide guidance and support in achieving its aims

In brief , Heart Start has been active in Herefordshire providing vital life saving skills and confidence to use them, to the public, including children, via our trainers for the past 30 years

As a trustee you would join our group and attend four meetings per year, sometimes on line, to keep the organisation running smoothly by adding new skills and ideas. We are well supported and are registered by the charity commission

For more information please see our website: https://www.herefordshireheartstart.org, or e mail [email protected] or ring 0845 6060654 for a talk with one of the team.

Please help us to save lives

The role will involve carrying out regular property inspections and coordinating statutory compliance, including asbestos, legionella, fire risk assessments, gas safety, LOLER and general health & safety requirements. You will manage approved contractors, instruct compliance actions and minor repairs, and ensure all documentation is kept up to date.

You will build strong working relationships with tenants and clients, manage tenant lease exits and new ingoing tenants, take meter readings, and oversee secure key management. The role also requires close collaboration with the commercial agency, valuation and building surveying teams to ensure a seamless and consistent client experience.

The ideal candidate will be a strong communicator, highly organised, and computer literate, with confident use of Microsoft Outlook. Previous experience in property, compliance, or facilities management is not essential.

This is an excellent opportunity for an experienced property professional looking to develop their career within a supportive and collaborative team.

Responsibilities
The Property & Compliance Manager is responsible for the effective day to day management of property compliance, inspections, and coordination of maintenance activities across a varied commercial property portfolio, which includes a limited number of residential units. The role ensures all statutory requirements are met, strong tenant and client relationships are maintained, and works are delivered efficiently through approved contractors. While this is a non qualified role, proven experience in property and compliance management is desirable.

1.Carry out regular internal and external property inspections and identify compliance requirements, maintenance, and health & safety issues.

2. Arrange, coordinate, and monitor statutory compliance, including:

Asbestos surveys

Legionella risk assessments

Fire Risk Assessments (FRA)

Gas Safety Certificates

LOLER inspections

General Health & Safety compliance

3.Ensure all compliance actions are instructed, tracked, and completed within required timescales.

4.Ensure Insurance expiry dates are monitored and clients advised of upcoming expiry dates to support the renewal process.

5. Maintain accurate and up to date compliance records and documentation.

Maintenance & Contractors
1. Maintain and manage an approved contractor database.

2. Instruct contractors for compliance-related works and minor repairs.

3.Monitor works on site to ensure quality, compliance, and value for money.

4. Ensure contractors adhere to health & safety standards and site procedures.

5.Liaise closely with the rent and service charge manager to monitor service charge expenditure.

Tenant & Client Management
1. Develop and maintain strong working relationships with tenants and clients.

2. Act as a key point of contact for property, compliance, and minor repair matters.

3.Be the point of contact for tenant meetings, issuing agendas and minutes and ensuring all relevant points are captured and progressed accordingly.

4. Manage tenant lease exits, ensuring properties are inspected, meter readings taken, and handovers completed.

5.Coordinate new tenant ingoing processes, including access, compliance readiness, and liaison with relevant teams.

Coordination & Internal Collaboration
1. Work closely with the commercial agency, valuation and building surveying teams to ensure a cohesive and consistent client experience.

2. Support wider property management objectives through clear communication and collaboration.

Administration & Systems
1. Use Microsoft Outlook confidently for email correspondence, diary management, and task coordination.

2. Maintain accurate records using internal systems and general computer applications.

3.Manage secure key systems, ensuring keys are logged, stored, and issued in line with company procedures.

Skills & Experience
Awareness of health & safety regulations in commercial property management.

Proven experience in property management, compliance coordination, or facilities management.

Practical knowledge of statutory property compliance requirements.

Strong communication skills with the ability to build professional relationships.

Organised, proactive, and able to manage multiple priorities.

Computer literate with experience using Microsoft Outlook.

Must be able to drive and have a vehicle. Mileage rate of 45p per mile will be paid for all business mileage.

Personal Attributes
Professional and approachable.

Detail orientated and methodical.

Confident working independently and as part of a team.

Solutions focused with a practical mindset.

Ability to communicate effectively both written and verbally.

What we offer
Competitive salary and benefits package

Opportunities for professional development and career growth

Supportive team environment

Career progression

Hours
Monday to Friday 9am – 5:30pm with an unpaid hour for lunch.

Office based (Droitwich) with travel to clients’ commercial premises.

28 days annual leave plus statutory bank holidays.

GJS Dillon are a close-knit team, with a real passion for what we do. We are always looking towards growth and innovation, and central to that is supporting individuals pursuing their career aspirations, we have the capacity for flexibility and expansion around your needs and goals.