Hi, I’m Simon Cadwallader, Customer Experience Director for insight6, covering Gloucestershire, Herefordshire and Worcestershire.
insight6 are the only customer experience specialists in the UK with 25 experts across the country who in turn partner with over 1,000 businesses that genuinely care about their customers. We design and deliver some of the most advanced feedback programs in the World, giving our clients an end to end customer experience (CX) program. Having conducted over 300,000 customer experience reviews and customer surveys we are able to rapidly transfer our knowledge and expertise to create your perfect customer experience improvement program. We give your customers a voice, bringing to life exactly what they think and feel through intelligent and heartfelt insight.
Clients we work with typically come to us because they are concerned that they have no real way of measuring service, or identifying what aspects of the customer journey create satisfaction/dissatisfaction.
They might be worried that poor, brand damaging stories can be shared with thousands of people at the click of a button. Over the past 18 years I have managed large, multi site operations in Financial Services and Retail, I always ensured that the customer was at the heart of everything that we did because it was clear in these various roles and companies that customer experience was often the forgotten (but key) KPI.
Our clients also tell us they are frustrated at missing out on sales because team members deliver standards inconsistently. We often see that they are confused about how to stand out from the crowd whilst everyone else is focused on discounting prices. We know that if you don’t love your customers, your competition will.
We’ll be there, supporting and partnering you every step of the way with CX Workshops, Business Mentoring sessions, Training and Focus Groups. Whatever it takes. It’s all part of the service we deliver based on our own unique ICX6 philosophy.
To increase your sales and profitability through improving your Customer Service experience is our purpose.
If you’d like to know more about insight6 and how we may be able to help, I’m always happy to arrange a meeting where I can find out more about you and your business to determine if we can help you.
I can be contacted by email simon.cadwallader@insight6.com or by phone on 07493892143