Frequently Asked Questions

A Chamber of Commerce is a not-for-profit membership organisation providing the latest business advice, news, events and training to help improve the business environment locally.

A Chamber will work alongside companies and in partnership with a range of organisations to represent different sectors of the business community. Using its platform and relationships with government bodies, a Chamber identifies and lobbies against barriers to growth to ensure its region has a strong economy built by local businesses.

Please email [email protected].

In the first instance please email [email protected] or call 01905 673600 (option 1).

Please request a password reset by email [email protected]. Please note, the Quest Dashboard is for employers advice and protection and not employees. Please only request access if you are an owner or have had permission to access.

Your Chamber of Commerce Membership is split into 3 key areas:

1. Business Development Opportunities – all about providing ways to raise your profile, meet new connections and generate leads and increase brand awareness for your business
2. Operational Business Support – all about supporting you in the day to day running of your business
3. Exclusive discounts on products and services offered by affiliates to the British Chamber of Commerce network

For a full list of benefits please visit: Chamber of Commerce Membership Fees and Types | HWCC

Please see our full terms and conditions here: Terms & Conditions | Herefordshire & Worcestershire Chamber of Commerce

As per our terms and conditions, members are able to lapse/resign their membership with the Herefordshire & Worcestershire Chamber of Commerce at the renewal point. Members due to renew will be given sufficient notice (at least 4 weeks) that a renewal is due to take place. This will be sent from [email protected] to the nominated Membership Contact. Members wishing to lapse/resign must make a written request prior to the renewal date to [email protected] or call the membership team on 01905 673600 (option 1). Members are not able to cancel their membership part-way through their annual membership unless there are mitigating circumstances such as business closure.

A Chamber will work alongside companies and in partnership with a range of organisations to represent different sectors of the business community. Using its platform and relationships with government bodies, a Chamber identifies and lobbies against barriers to growth to ensure its region has a strong economy built by local businesses.

In the first instance please email [email protected] or call 01905 673600 (option 1). Depending on your level of membership, you will redirected to an appropriate member of the Business Engagement and Membership team.

On those occasions, please email [email protected] and we will process the booking for you. You will then receive booking confirmation with details of how to make the payment. Please note, all training must be paid for in advance of the delegate/s attending the session, thank you.

We have plenty of free parking available on-site. 

A joining instruction email with the platform log in details will be sent to the delegate one day prior to the training session.

Most of our compliance training and mental health training is accredited and you will receive a certificate from the awarding body on completion of the course. You may be required to undertake a multiple-choice assessment paper during the training or short project depending on the type of course you are attending.  For our non-accredited training, you will be provided with a certificate of attendance upon completion of the course. 

To ensure fairness amongst our members, we use a tender process when there is an opportunity to add new training courses to our portfolio, or we are looking for a new trainer.  Applications can be made via the Tender page on our website. We recommend that you sign up to our Training and Tender newsletters so that you are informed when a tender is live on the website.

To book one of our meeting/training rooms please email [email protected] with the details of your requirements. Our rooms are available to hire between 9am-4pm Monday to Thursday and 9am-3.30pm on Fridays. Should you wish to book outside these hours then please contact the team with your requirements and we will endeavor to help. 

For website bookings, please ensure that you log into your account first so that you will benefit from your preferential Members rate. If you have logged in and the rate is still showing as Non-Member, please contact the team at [email protected] for further support. 

For chargeable events: Payment must be made in advance of the event/training course. If you find that you are unable to attend, we will need to receive 14 days’ written notice of a cancellation to process a refund. Unfortunately, any cancellations or bookings received after this time will not be eligible for refund. In the event of payment not being received by us prior to the cancellation period, the full charge will still apply. 

For most of our courses there are no prerequisites, should you need to know anything in advance this will be communicated to the delegate prior to attending the training or can be found on the delegates confirmation email.

No prior knowledge is required to attend our courses, the only exception is Excel training as this is delivered at 4 different levels ranging from Introductory level to Masterclass. We recommend that the delegate read through the course outline before booking, if they feel competent in 90% of the course content then they would be suitable to attend the next level. Please contact the training team should you require further information on this.

Our dedicated training team are on hand to support you with arranging any bespoke training days for your business. This can be delivered inhouse or off–site. If you would like to arrange a meeting to discuss the options please contact [email protected]  and a member of the team will be in touch. Alternatively, please call the office on 01905 673600 and ask to speak to the training department.

On request, we can provide catering options for breakfast and lunch. Please contact the team for prices.