Community Housing picked up the “Housing Digital Innovation Award” for the support programme they put in place for vulnerable customers during the COVID-19 lockdowns.
Through the efforts of the amica24, Care and Support, Neighbourhood Wardens, Housing Services, Customer Service Centre and IT teams, they were able to help those in most need with regular visits and welfare calls.
“We could see that customers were struggling to cope” said Katie Schofield, Head of Care and Supported Housing “so we brought together Community Housing teams who had the skills and resources to give that extra support and reassurance. Just knowing that someone was there at the end of the phone who could get the right help and speak to the right people and organisations on the customer’s behalf, made such a difference”
The programme included providing video calling devices through amica24 for some customers without digital access, so that they could keep in touch with family and friends and prevent social isolation.
amica24 customers will notice a new name and branding in April 2022 as the final part of Community Housing’s consolidation of brands under one name takes place.
“In October 2021, we launched a new Corporate Plan which aimed to simplify our business so that we could concentrate on our core services. We rebranded our teams under the Community Housing brand to symbolise our intent to work together as One team. amica24 customers will still get the same great service and 24 hour monitoring and support, but they will see a new name, Community Hosing Technology Enabled Care Services together with a new logo and website” explained Matt Cooney, Chief Executive.
For more information about Technology Enabled Care, please visit www.communityhousingtecs.co.uk