About Us

Work For Us

Be part of our team

Being a finalist in the World Chambers Competition, awarded one of the Sunday Times Best Not-for-Profit Organisations to work for 2018, 2019, 2020 and 2021, and being accredited at Investors in People Platinum level, these are exciting times to join the Chamber of Commerce.

We offer an excellent benefits package which includes:

29 days annual leave, plus bank holidays (increases with service)
Pension scheme*
Equal opportunities employer
Onsite parking
Have your birthday off!*
Enhanced family leave
Work-life balance and flexible working policies
Access to Westfield Health*
Extensive training opportunities
Annual team building events
x1 CSR day per year

We are proud to be a Disability Confident Committed Employer, and we believe in creating an inclusive and supportive workplace for everyone. We welcome applications from individuals of all backgrounds and are committed to providing equal opportunities for all.

Should you need any reasonable adjustments throughout the recruitment process, please contact [email protected] and let us know how we can best support you.

Marketing and Events Executive (Business and Skills)

Salary: £27,000

Location: Malvern Hills Science Park

Working Hours: Full Time, 37 hours contract.

Fixed Term Contract: 31st March 2027

Hybrid and flexible working arrangements will be considered

Application deadline: June 17th 2026

Interview Dates: 30th June & 1st July

Submit your application to [email protected]

About This Role

About the Job
Working as part of the Worcestershire LEP’s executive team, the Marketing & Events Executive is
responsible for working as part of a small team to provide professional, high-quality marketing and
event support across the primary WLEP services, including but not confined to the Worcestershire
Growth Hub, WorkWell and Skills initiatives.
This role ensures the LEP delivers professional, business-focused marketing campaigns and events,
ensuring alignment of key messages across service areas.

Day to day you will:
1.Create social media marketing campaigns and content using platforms including but not confined
to Instagram, LinkedIn, X and YouTube, and other social media included in
WLEP’s Communications Plan.
2. Assist with and develop email marketing campaigns, newsletters, press releases and blog/ vlog
posts promoting Worcestershire Growth Hub, WorkWell and Skills projects.
3. Assist with maintaining WLEP websites, including but not confined to Worcestershire Growth Hub,
WorkWell and Skills projects and all related Search Engine Optimisation (SEO) activities.
4. Support the WGH team with the creation of case studies.
5. Assist with creating presentations, reports and documents required for a variety of print and
digital resources.
6. Promote and represent Worcestershire LEP and its services at various local events and industry
events.
7. To monitor and track the digital performance of all marketing and communications activity across
the various WLEP service areas.
8. Organise, update and develop local contact databases and CRM
9. Liaise with internal and external stakeholders, including the wider WLEP team, WGH clients,
Local Authorities and others over events and marketing campaigns
10. Support events delivery preparation and attend – including maintaining accurate and up-to-date
records of delegate attendance for all events
11. Support with management of room bookings and allocations across the internal teams

What you will bring:

1. Experience of marketing and communication delivery (Essential)
2. Drive, initiative, motivation and professional credibility and enthusiasm.
3. Ability to manage a range of different tasks with developed time management skills and experience
of working to deadlines
4. Ability to communicate confidently (verbally and in writing) with external and internal stakeholders
5. Excellent copywriting skills
6. Proficient in the use of MS Office (Essential)
7. Ability to create engaging social media content using Canva, Adobe Illustrator, Adobe
Premiere Pro, or other Adobe suite software (Essential)
8. Previous experience with email marketing platforms such as Mailchimp or Zoho Campaigns
9. Ability to use a camera to take photos and video during events, to support social media delivery
(Desirable)
10. Familiarity with analytics and social media performance monitoring (Desirable

Mobility:
1. Car owner with full driving licence would be preferred but not essential

International Trade Advisor (Maternity Cover)

Salary: £24,778 – £28,247 (FTE)

Location: Severn House

Working Hours: Part Time, 22.5 hours contract

Fixed term contract to cover a period of maternity: Until 27th November 2026

Flexible working arrangements will be considered

Application deadline: June 24th 2026

Interview Dates: 1st July

Submit your application to [email protected]

About This Role

About the Job
To provide an International Trade documentation service for businesses across the two counties and
beyond. This includes issuing a wide range of Export Documents, facilitating Translation services,
providing a suite of International Trade Training and aiming to provide additional support where
requested. This role allows someone to play a key role in helping businesses across Herefordshire,
Worcestershire and beyond trade successfully on a global stage. Offering variety, customer
interaction, and the opportunity to build specialist international trade expertise within a supportive
team.
Full training will be provided, with ongoing opportunities to develop specialist knowledge in
international trade, customs procedures and export compliance.

Day to day you will:
1. Provide guidance to clients on how to complete export documents via the portal. This includes
Certificates of Origin, EUR1 Documents, ATA Carnets and invoices. (Training & support will be
provided)
2. Ensure that export documentation is completed in line with BCC accreditation requirements.
3. To act in an advisory capacity to customers with regard to International Trade enquiries.
4. Secure bookings for International Trade Training courses.
5. Facilitate a comprehensive translator/interpreter service to businesses through trusted partners.
6. To build relationships and rapport with new and existing customers, using this and other business
development methods to grow leads and convert to new business.
7. To engage and commit to ongoing training and ensure that knowledge on policies and customs
procedures are kept up to date.
8. Complete administration tasks, including but not limited to: updating the CRM system regularly,
filing paperwork within designated areas, keeping relevant documentation records in line with
HMRC compliance and ATA Carnet storage.

What you will bring:
1. Preferably have experience within an export documentation role
2. Must have experience in a role where attention to detail and accuracy was essential
3. Preferably have experience within a compliance related role
4. Strong teamwork ethics and reliability
5. Excellent communication skills
6. Experience in an administrative role
7. Willingness to learn and retain information
8. Experience with customer service

Worcestershire Growth Hub Skills Project Manager

Salary: £40,000 per annum (FTE)

Location: Malvern Hills Science Park

Working Hours: Full Time, 37 hours contract

Fixed Term Contract: 31st March 2027 with potential to extend to March 2028

Hybrid and flexible working arrangements will be considered

Application deadline: June 24th 2026

Interviews will be held at the Malvern Hills Science Park on: Tuesday 30th June | Thursday 2nd July | Friday 3rd July. Please indicate with your application your preferred interview dates in order of preference.

Submit your application to [email protected]

About This Role

About the Job
Working as part of the Worcestershire LEP’s executive team, the WGH Skills Project Manager is
responsible for the development and implementation of LEP funded skills project activity.
This involves managing projects through direct delivery and partnership working, helping to integrate
skills initiatives, priorities and support into local business engagement.

This role acts as a key conduit between the Worcestershire Growth Hub business engagement
function and the skills delivery team to improve integration and take-up of support services and
provide high-level business support solutions.

Day to day you will:
1. Lead on the development and delivery of LEP funded skills project activity working with the WLEP
Executive management team, Worcestershire Growth Hub, Skills team, WLEP Board and sub
boards.
2. Provide reports for key stakeholder forums including LEP Board, sub boards and others on the
implementation of funded activity and advise on corrective action where necessary.
3. Promote projects to Worcestershire businesses/residents and relevant groups through publicity
campaigns, researching and using different forms of effective media in conjunction with
Worcestershire Growth Hub.
4. Develop policy in relation to the Worcestershire LEPs approach to skills and undertake a range of
activities which will assist in implementing the agreed policy. This will include drafting guidance,
making recommendations, reviewing policy and procedure, and researching new initiatives.
5. Establish and manage systems to receive and record enquiries and applications, and to ensure
effective and transparent application, appraisal systems and processes for the successful
management of schemes which comply with the funding body’s rules and regulations.
6. Ensure projects are administered in accordance with the legal constraints for the project and other
applicable regulations.
7. Design and commission the delivery of Skills services which deliver Worcestershire LEP’s key skills
priorities and lead the procurement process for project work streams, from development of tender
specification through to contract award as necessary.
8. Co-ordinate the role of the suppliers and local education/training providers in providing support to
the potential client group.
9. Initiate, organise, attend and contribute to as chair, speaker and/or facilitator, partnership and public
events, conferences, seminars and other awareness raising activities related to the project
workstreams.
10. Develop and maintain key stakeholder relationships with local, regional and national stakeholders
across the private and public sectors in relation to skills.

What You Will Bring
1. Significant project management experience and knowledge of APM / PRINCE 2 / MSP project
and programme management techniques.
2. Highly organised with the ability to manage multiple priorities at pace.
3. Drive, initiative, motivation and professional credibility and enthusiasm.
4. Experience of successful liaison, negotiation and communication with partnerships/suppliers.
5. Excellent report writing skills
6. Experience of development and implementation of awareness campaigns targeting
SME’s/residents.
7. A good understanding of national and regional bodies and policies related to skills development
and business and innovation.
8. Experience of developing and delivering high quality presentations.
9. The ability to communicate, influence and negotiate, at a senior level with businesses.
10. Proficient in the use of MS Office

Mobility:
1. Ideally a car owner with full driving licence.
2. Willing and able to travel to different locations around the county, occasionally further afield.
3. Willing and able to work some unsocial hours (such as evenings and early mornings) as required
to meet the needs of the service

Project Support Officer (Business and Skills)

Salary: £27,000

Location: Malvern Hills Science Park

Working Hours: Full Time, 37 hours contract.

Fixed Term Contract: 31st March 2027

Hybrid and flexible working arrangements will be considered

Application deadline: June 26th 2026

Interview Dates: 7th & 8th July

Submit your application to [email protected]

About This Role

About the Job
Working as part of the Worcestershire Local Enterprise Partnership (WLEP)’s executive team, the
Project Support Officer is responsible for working as part of a team to provide professional, high
quality project support and administrative support to various operational activities across the primary
WLEP services. This role will focus primarily on supporting Business and Skills projects, working
closely with Worcestershire Growth Hub (WGH), WLEP Skills and WLEP PR Marketing and
Communications colleagues. This role will also provide back-up support to Innovation projects such
as BetaDen, the Catalyse Angel Network and Worcestershire TechFest.
This role helps to ensure the LEP maintains a professional, and efficient customer-centric approach
across all local and national stakeholders.

Day to day you will:
1. Provide a professional ‘front of house’ service to our customers, partners and stakeholders both in
person and via phone/email.
2. Maintain awareness of grants/ programmes that are available to County businesses, and ensure
Account Managers have up to date information on eligibility and other requirements.
3. Act as the primary point of contact on phone system responding to incoming calls from stakeholders
and businesses, logging queries and referring to the correct account manager or service provider.
Follow up on actions within the agreed timescales.
4. Administer incoming queries into shared mailboxes, including WLEP and WGH, and work with the
team to resolve in a timely manner. Proactively manage the caseload until tasks are completed.
This will include scheduling meetings for account managers and managing confirmation emails.
5. Undertake proactive calls to Worcestershire businesses to generate leads / appointments for WLEP
staff. This will include proactively calling service users to elicit or provide information.
6. Ensure all business engagement activity is accurately recorded on internal CRM system (Evolutive)
with all relevant data completed in a timely manner.
7. Support WGH Account Managers to create quarterly and monthly engagement plans, proactively
identifying Worcestershire businesses to offer support and signpost information, advice and
guidance – linked to the WLEP’s Plan for Growth (2020-2040).
8. Provide support on planning and delivering business networking / engagement events across the
County for the Growth Hub, Skills and WLEP PR Marketing and Communications teams. Attend
events on an occasional basis and as required.
9. Provide financial administrative support – e.g. setting up customers in the finance system,
generating purchase orders and inputting invoices – ensuring financial regularity.
10. Support for small-scale projects as required e.g.– managing and maintaining accurate records of
grant applications, approvals, and reimbursements and ensuring all grant applications comply
with eligibility criteria, necessary documentation, and are processed in line with due process.
11. Support Quality Assurance tasks such as administration of customer satisfaction surveys and spot
checks on Evolutive data.
12. Other reasonable ad hoc administrative and support tasks as required by the line manager to
provide support to the wider team

What you will bring:
1. Educated to NVQ Level 3 or equivalent experience of providing high quality administrative or
business support services.
2. Proficient in the use of Microsoft Office systems.
3. Confident and persuasive telephone manner.
4. Drive, initiative, motivation and professional credibility and enthusiasm.
5. Strong customer-centric approach to deliver positive engagement and outcomes.
6. Excellent relationship management and customer satisfaction skills.
7. Able to work effectively independently and as part of a team, including the ability to positively
contribute to others.
8. Detail-oriented and organised.

Mobility:
1. Car owner with full driving licence would be preferred but not essential

Work Experience

Work Experience

We are pleased to offer work experience to students aged 16 and over. Our work experience’s are designed to give young people valuable, hands-on insight into the workplace, helping them develop practical skills, build confidence, and gain a better understanding of their chosen field. Throughout their time with us, students are supported by experienced team members and given meaningful tasks that provide real-world experience in a professional environment.

Accessibility

Severn House Offices

The Severn House offices offer the following accessibility features; step free entrance to the building, lift, downstairs accessible toilets, disabled parking spaces and downstairs meeting rooms.

We can also accommodate any other needs/requirements such as prayer rooms, guide dogs, brail kits etc.

Other Adjustments

We also offer the following adjustments; interviews/calls via Teams, flexible working arrangements, possibility of hybrid working and use of assistive technology.

What is it like to work for the Chamber?

Take a look at the case studies below from current staff at the Chamber and their progression throughout the company.

Olivia Williams | Head of Events & Training

“The Chamber have always supported me and I really enjoy my work life balance”

Read more from Olivia

My journey at the Chamber started in 2011 when I was 18 years old, enthusiastic and eager to get started on the career ladder, I was excited to join the Herefordshire and Worcestershire Chamber of Commerce as the Events and Training Assistant. I have now been with the Chamber for 12 years and absolutely love my role as the Events and Training Manager which I accepted in 2016.

During my journey at the Chamber I have been given an abundance of opportunities to develop and grow, professionally and personally. I’ve received plenty of training and support from the organisation which I have found invaluable for my development and I was selected to join the Rising Stars programme which gave me even further opportunities to learn, expand my knowledge and better my department and the business. I am extremely proud of our department, not only for continuously expanding and developing our events and training courses, but for the teams innovative ideas and desire to help Chamber Members.

I believe strongly in the Chambers vision to support local businesses, and feel grateful for the benefits we as employees receive, including a generous amount of annual leave, CSR day, Westfield Health, incentives, and so many fun activities. The Chamber Team are hardworking, passionate, caring and a joy to work with.

Tanya Cunningham | Director of Corporate and International Trade

“The Chamber has supported me in both my personal and career growth”

Read more from Tanya

I am in my 15th year at The Chamber where I joined as Finance Manager and have progressed to where I am today as Director of Corporate and International Trade. The Chamber has not only supported me in both my personal and career growth, enabling me to learn new skills and take on different responsibilities, it has also enabled me to develop as my family grew and my children became more dependant.

We are an engaging, fun, family friendly and supportive environment full of likeminded colleagues who are proud and committed to supporting our local businesses.

Yasmin Duffett | Senior Events Co-ordinator

“I am so thankful for the opportunities that I’ve received since working at the Chamber”

Read more from Yasmin

After a year at Sixth Form College I knew University wasn’t the right career path for me therefore, I applied for an apprenticeship role at the Herefordshire & Worcestershire Chamber of Commerce in July 2013. I was successful in my application and started the role as Business Engagement & Events Assistant.

I split my time between events, training & membership, my varied role included booking delegates training courses and events, administration support, organised training courses at our premises and preparing for all events. The Chamber secured a tender to run the Worcestershire Christmas Fayre for 2 years; this was a really exciting time as it was a completely new project for the whole team to get involved with, part of my role was to organise all 300 coaches into the city centre.

After completing my level 2 apprenticeship I was fortunate to be offered a permanent position working alongside the Events & Training Team. I began to take on bigger projects and more responsibility; It was at this point I started to have a real passion for planning and organising events. Within the same year I had been promoted to Events Co-ordinator, in this role I help deliver a wide range of commercial business events including large business exhibitions, conferences, awards ceremonies, networking events and sector specific forums as well as visiting new venues & marketing all of our events.

I am so thankful for the opportunities that I’ve received since working at the Chamber; I have been able to attend over 20 training courses to develop my skills such as Customer Care, Advanced Excel, Effective Use of Social Media & Telephone Techniques. I joined the GDPR working group last year to ensure the Chamber is fully compliant with the new regulations.

I am continuously progressing in my role, last year we launched our new events programme in whereby Chamber members receive free & experiential networking events such as Chocolate Tasting, Meeting & Feeding the Rhinos, BBQ’s and Horse Racing days. As Events Co-ordinator I’ve have the pleasure of organising the majority of our 150 networking events as well as our showcase Annual Business Awards and largest Business Expo’s in the two counties.

Last year my two colleagues and I were offered the chance to run a networking group for young professionals to help bridge the skills gap. I am currently on the Rising Star Programme whereby I sat down with our HR Director to create a personal development plan over the next year that will further my skills and experiences.

I’m extremely grateful for the experiences I’ve had at the Chamber so far, I have really developed my skills set and with the help of my mentoring sessions now have an understanding of what I need to do to progress in my career.

Robert Elliot | Director of Business Development and Policy

“Multiple roles, no two days the same, great customer care, even better employee relationships.”

Read more from Robert

I joined the Chamber over two years ago.  I have never been happier in, or prouder of a business I have worked for.

Members interests are at the core of everything we do, but the level of care and flexibility afforded to the team is second to none.  People join the Chamber for different reasons, I believe many are unaware of everything the Chamber can do for them.

The same could be said for working here.  Multiple roles, no two days the same, great customer care, even better employee relationships.

Recruitment, Selection & Assessment Policy

Recruitment Privacy Policy

Looking after our employees

The Chamber works collaboratively with a number of stakeholders to raise awareness of, and support strategies that drive employee wellbeing.

Many of these are helpful initiatives and some are legal requirements. Click on the drop-downs below to find out more and, if you’re a business, find out how you can get involved.

Working For Carers

As a Working for Carers member, we understand the challenges faced by working carers (currently estimated to be 1 in 8 workers). 

Membership of the scheme allows access to valuable resources and reinforces our approach to looking after employees who may have caring responsibilities. For further information on the scheme click here.

Armed Forces Employers Recognition Scheme – gold accreditation

We actively support cadets, reservists and veterans through operating HR policies, demonstrating that we acknowledge and understand that those who serve or have served in the Armed Forces, and their families, should be treated with fairness and respect.

Wellbeing Champions

Here at the Chamber of Commerce, we place tremendous value on the mental health and wellbeing of our team. We have a group of volunteer ‘Wellbeing Champions’ who dedicate their spare time to supporting the wider workforce raising awareness of real life issues, supporting those in need of support and offering guidance where appropriate and signposting to suitable organisations. A number of the team are trained mental health first aiders and orange button wearers – which means they are trained to support people with suicidal thoughts.

We hope that this voluntary capacity highlights the passion the Chamber staff have for each other, and the culture of care that is at the core of the Chamber of Commerce.