If you’ve just logged in, on or after December the 1st and things aren’t working then don’t panic! It can be fixed and we hope to help to point you in the right direction.
Microsoft has rolled out a new Unified Interface (UI). The new look user layout for D365.
1st Dec – D365 New UI
From the 1st December 2020, the old Microsoft Dynamics 365 (D365) user interface will be moved over to allow for a consistent and optimised user experience across all devices regardless of screen size, portability, or orientation. This deprecation of the legacy interface has been taking place gradually for many businesses throughout 2020.
If you weren’t prepared for this, you may be wondering why your D365 suddenly looks different, or in some cases, isn’t working as it was.
Some businesses who received the news early via our email updates planned for the change and switched over themselves, allowing some control and a flexible bedding in period.
FormusPro previously reported on the move to Microsoft’s new UI, all the cool features and small niggles associated with it back in October last year.
However, not everyone was ready and several new challenges seem to be arising from the switch.
Common Issues with The New D365 User Interface
Some of the most common issues we’ve encountered so far have been:
- D365 fields no longer working
- D365 Tabs in the wrong place
- D365 Missing alerts and popups
- D365 Key Ribbon buttons no longer appearing
Problems like these won’t be happening to everyone but if it’s happening to you, chances are you will need to take a closer look behind the scenes to fix them.
What to Do If You Are Experiencing Problems with your D365 UI
Do not worry. The system is seldom truly broken, just a little out of sorts.
Here is a simple 3 step approach that will help you manage the situation
- Identify the UI issues
- Classify the issues
- Implement the fixes
Before you reach out for a consultant or your Dynamics partner, you could try a few things yourself.
Our Formus Professional Software Dev Team have put together a technical Transition Guide to help you some of the way
Some of the fixes required may need a certain level of specialist attention but if you have the in-house resource you may be able go a good way yourselves.
Follow this link to read the full article D365 User Interface Transition Guide
See the full guide on the Formus Professional Software website.