Telephone sales training is essential for any business looking to sell over the telephone in today’s business environment.
If you want to improve your sales performance you can get the skills you need by attending one of our range of sales and customer care training courses. All of our sales courses will help you win more business, get ahead of your targets and impress your customers…and your boss!
Whether you take sales calls or proactively call new business, this intensive course will help you to identify skills and techniques that will enable you to develop a positive approach to selling over the telephone in a professional and effective manner.
Who Should Attend?
Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.
Course format and duration
This one day workshop will; using case studies, practical exercises, observation and feedback help you to understand the skills you need to practice to improve your sales.
Getting into the right frame of mind
What did you say?
The Art of listening and analysing verbal communication
Different questioning techniques
Improve your ability to cross-sell and up-sell
How to ask for the business
How to project a professional image
Making contact with clients
Planning and preparation
Closing the sale and recognising buying signals
Practice making the calls
The Business Benefit
Increased sales conversions
Greater understanding of the different motivations and needs of customers
Increased motivation and confidence
Improved preparation and planning
Better customer relationships
Your course tutor
Jon Williams has been a trainer for more than fifteen years specialising in sales, customer care and management development training. Fully qualified through the CIPD, Jon works in both the public and privates sectors delivering a wide variety or management, customer related and personal development training.
Assertiveness and Confidence
Effective Sales and Business development
What Our Customers Say
“I felt it was really worthwhile, very practical and useful. Really good group too and the discussions were all relevant and beneficial.” Maggie – Dolphin
Creating a Customer Care Culture
Professional Telephone Techniques
£150.00 Members (excludes VAT) / £188.00 Non members (excludes VAT)