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Date: 09/10/2018

The National Careers Service is the publicly funded careers service for adults and young people (aged 13 or over) in England.

The National Careers Service provides high-quality, independent, impartial and confidential information, advice and guidance on learning, training, career choice, career development, job search and the labour market, delivered by qualified Careers Advisers.
The aim of the National Careers Service is to help citizens to understand employer demand and skills gaps, assess individuals’ strengths to identify feasible career paths and ultimately enable all customers to successfully progress and manage their own careers.
CIAG services are personalised to the individuals receiving it, therefore we offer a multi-platform approach to our delivery. Adults can use the service alone or participate in group sessions and the service can be delivered over the telephone, through digital and social media platforms or face-to-face.
The National Careers Service plays a huge part in supporting the UK Digital Strategy, offering a free Digital Skills Assessment to all customers enabling them to live and succeed in the modern world. The Digital Skills Assessment is a short, self-analysis completed by the customer either online or on a paper form which will help Careers Advisers to identify the individual’s strengths and determine if further support is required, in the form of online or accredited learning.
The National Careers Service is delivered across in England in community venues, making the service accessible for all citizens. Delivery venues include local centres such as civic centres, Children’s centres and libraries, Jobcentre Plus offices, colleges and various other drop-in locations arranged by the regional providers.
The National Careers Service supports local economic growth and social mobility by ensuring that careers advice reflects local and national labour market requirements and is delivered across England in 9 regions. All providers must be inspected by Ofsted and Matrix accredited; delivery regions were determined following consultation with partners, government, a review of key economic and deprivation indicators, and supported by independent socioeconomic and demographic research:
  • West Midlands
  • London
  • East Midlands
  • East of England
  • North East
  • North West
  • Yorkshire and the Humber
  • South East
  • South West
The service offer is accessible for all customers, with providers identifying the best channel for each customer based on a brief initial assessment. The providers offer both telephone and face-to-face advice, to both individuals and groups over the age of 19 (or 18 not in employment, education or training).
The National Careers Helpline provides confidential, impartial information, advice and guidance on all career related topics, including education, training, apprenticeships and employment over the telephone, webchat, email and text message, 7 days a week from 8am to 10pm, to everyone over the age of 13. The National Careers Helpline is accessible by calling 0800 100 900 and is free to call from most landline and mobile phones.
For adults over 19 years old, the full National Careers Service offer is accessible. Customers in this group can access all the online tools available and can contact the National Careers Helpline for information, advice and guidance over the phone. Customers may also choose to have a free face-to-face session with a qualified Careers Adviser in their local area, which can be accessed via the National Careers Helpline.
The National Careers Service focuses on outcomes for individuals, aiming to help all customers to improve their digital skills via a Digital Skills Assessment during all sessions and to ultimately manage their own careers and progress successfully. Each customer is supported to achieve three outcomes:
  • Satisfaction – ensuring the customer is satisfied with the service they have received, and they are happy with the next steps discussed in their session with the Adviser;
  • Career Management – supporting the customer to undertake a minimum of 2 activities that will help them to manage their careers; 1 of these activities would be digital to support the UK Digital Strategy;
  • Job or Learning – helping the customer to either enrol on an accredited course which will ultimately improve their prospects and enable their progression or supporting the customer to secure sustainable employment of at least 16 hours per week.
The National Careers Service has identified the following groups of customers as Priorities, in-line with government strategies to ensure vulnerable and disadvantaged groups are fully supported to progress in their lives. The Priority Group customers are identified as:
  • Adults without a Level 2 qualification;
  • Adults with special education needs or disabilities;
  • Adults aged 18-24 who are not in employment, education or training;
  • Adults who have been unemployed for 12 months or more;
  • Single parents with at least 1 dependent child (under 18) in the household;
  • Adults aged 50 and over who are unemployed or at demonstrable risk of redundancy.
For further information on the National Careers Service, please visit the website at or contact the National Careers Helpline on 0800 100 900.