Worcester-based Liaison delivers savings to NHS clients by creating long lasting relationships based on honesty and results, helping the NHS better control and reduce agency spending, of which weekly payroll plays an integral part.
Liaison is delighted to have been selected for two of the prestigious Payroll World Awards 2016 which recognise and reward hard work and best practice in the payroll industry : Best Payroll Support Team Award and Specialist Payroll Provider of the Year.
Best Payroll Support Team Award
Liaison’s Helpdesk provides extensive administrative and advisory support to Liaison’s Payroll Team, triaging all inbound calls and emails and ensuring Payroll deals only with complex or technical enquiries. All Liaison Helpdesk staff have basic payroll knowledge and are provided with ongoing training and support which enables them to respond to queries quickly and efficiently without the need for escalation.
Nicola Hough, Payroll Delivery Manager
, says: “The Helpdesk plays a crucial role in streamlining and optimising our payroll service. They respond to all queries regarding timesheet submission and the date payment is due, only escalating complex issues to Payroll.”
Specialist Payroll Provider of the Year
As part of its workforce service, Liaison processes over 70 weekly payrolls for various NHS trusts’ temporary staff who would have previously been paid via their agencies. Liaison’s outsourced payroll service enables the NHS to gain greater control and visibility over these costs. In a recent client survey, 96% of clients rated Liaison as good or excellent and 96% would recommend Liaison to other trusts.
For further information about Liaison, please visit www.liaisonfs.com