It has been a while since my last blog in March and much has changed in our Finance Department.
Firstly I would like to introduce our new Finance Manager, Jennifer Madzarevic
who joined us in August to take over the day to day responsibility of the Finance team. Jenny joining us has enabled me to take a step back from the daily finance processes and take on a more strategic role in the progression of our Corporate Services which I am now responsible for.
As we have experienced quite a change in Finance, I thought it might be useful to you if I answered some FAQs particularly around some of our processes. It might also help explain our client management system which is where we record all our activity with our customers. The added benefit of our client management system is that it links to our website, our credit card system and to our finance system, helping to make our processes much more efficient.
How can I book onto an event or training course?
There are several ways you can book onto our events and training courses, the most efficient way is via our website - www.hwchamber.co.uk. As with most training and event companies, our policy for these types of bookings is to receive payment up front. By booking on our website your payment is taken and an order is automatically created on our client management system. Finance then creates a receipted invoice via a link from our client management system to our finance system.
You can also book by giving the events/training team a call who will then create your order. At this point your order is unpaid which the system recognises and automatically sends a booking confirmation requesting payment.
We can accept payment by Bacs, cheque or credit card.
I am a member – are there different methods by which I can pay my membership over the year?
You can set up a direct debit with us and pay your membership in one payment or in 12 monthly instalments; you can also pay us by Bacs, cheque or credit card.
Can I receive my invoices electronically?
Yes, this is our preferred method so if you would like to have this set up please contact our finance team on 01905 673600.
I am a supplier – when can I expect payment from you?
Our terms of payment are typically 30 days, if we have a different agreement with you we can set this on your supplier account with us which ensures any due invoices are picked up on the correct payment run. We produce two payment runs on the first and third week of the month and the payment will show in your bank on the Friday of that week.
These are just a few questions we get asked frequently. If there is anything else you would be interested to know please do get in touch.
Director of Finance and Corporate Services
From leaving school in 1990, Tanya completed a Youth Training Scheme with a local stationery company in Hereford, gaining her business administration qualifications. She began working in finance in 1993 with Business Link, which later merged with Herefordshire and Worcestershire Chamber of Commerce. During this time she completed her AAT qualification. Tanya left the Chamber to take a role as Assistant Accountant for a local civil engineering firm and moved from there to a Shared Service Facility in Worcester, managing various teams over a 6 year period. Tanya re-joined the Chamber in 2007 as Head of Finance, later taking on the responsibility of the Worcester Tourist Information Centre. Tanya has recently become a Director and continues to look after Finance along with IT, Premises and Quality.